2nd Line Support Team Coordinator

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Richmond
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£40,000 / year
CATEGORY
IT & Telecoms
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft 365 Windows environments Networking Firewalls MDM solutions O365 conditional access

FULL DESCRIPTION

2nd Line Team Coordinator

[IT & Telecoms](https://www.xactplacements.co.uk/sectors/it-and-telecoms) • Posted on 13/04/2026

- Richmond

- £37,000-£40,000

- Permanent - Full time

Job Title: 2nd Line Support Team Coordinator

Location: Near Richmond, London (On-site)

Salary: £40,000 per annum

Overview

We’re hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

  • Provide 2nd line support across Microsoft, cloud, and network environments
  • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
  • Assist with cloud administration, updates, and system improvements
  • Coordinate workloads across engineers and support day-to-day service delivery
  • Build strong client relationships and deliver excellent customer service

Skills & Experience

  • Experience in a 2nd line role within an MSP
  • Strong knowledge of Microsoft 365, Windows environments, and basic networking
  • Exposure to firewalls (FortiGate desirable) and MDM solutions
  • O365 conditional access and SharePoint setup
  • PowerBI knowledge advantageous
  • Good communication and organisational skills

[Apply for this role](#application-form)

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