1st / 2nd Line Support Engineer

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Surrey
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
IT & Telecoms
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Windows 10/11 Windows Server Active Directory Microsoft 365 administration Networking fundamentals Customer service

FULL DESCRIPTION

1st/2nd Line Support Engineer

Location: Aldershot

Salary: £25,000-£28,000 per annum

Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments.

Key Responsibilities

  • Deliver IT support to a variety of clients
  • Provide both remote and onsite troubleshooting and fault resolution
  • Install, configure and maintain Windows desktops, servers and applications
  • Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams)
  • Manage Active Directory, Group Policy, user provisioning and permissions
  • Diagnose and resolve hardware, software and basic network issues
  • Maintain accurate documentation and update ticketing systems
  • Ensure support tickets are managed in line with agreed SLAs
  • Communicate effectively with clients, providing clear updates and managing expectations
  • Assist with project work including migrations, upgrades and new deployments

Required Skills & Experience

  • 1+ years’ experience in an IT support role (MSP experience highly desirable)
  • Strong knowledge of:
  • Windows 10/11
  • Windows Server (2016/2019/2022)
  • Active Directory & Group Policy
  • Microsoft 365 administration
  • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience troubleshooting end-user hardware and peripherals
  • Strong customer service and communication skills
  • Ability to prioritise workload and manage multiple support requests
  • Full UK driving licence and access to own vehicle
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