Hospital Concierge Officer

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
SALARY
£29,000 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Conflict Resolution Interpersonal Skills IT Literate Organisational Skills

FULL DESCRIPTION

Hospital Concierge Officer Cromwell Hospital, London SW5 0TU

Permanent £29,000 + Fantastic Benefits

Full Time - 37.5 hours a week (Monday to Friday with varying shift patterns between the hours of 05:30am and 8pm. Overtime rate is payable for all hours before 07:00)

Please note - As our hospital continues to grow, we'll be holding an assessment day on the morning of 25 April 2026. Please apply if you're able to attend, as a recruiter will be in touch with shortlisted candidates to talk through their application before extending an invitation.

Hospital Concierge Officer

We are looking for a Hospital Concierge Officer who will provide an effective welcome service to all Patients, Consultants and Visitors. You will act as first point of contact ensuring that the highest level of customer care and service are always maintained in line with Cromwell Business Standards.

You'll help us make health happen by

  • First point of contact to all visitors to the hospital.
  • Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps.
  • Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately.
  • Direct patients/visitors to the correct hospital departments.
  • Room orientation for all Daycase/Inpatients arrivals.
  • Keep up to date with hospitals recommended taxi services and hotels to ensure support to hospital visitors.
  • Assist International Patients with their inquiries, liaising with the hospital's international patient centre to secure interpreters.
  • Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.

Key Skills / Qualifications needed for this role

  • Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment
  • Front of House/Reception experience
  • Great communication skills including conflict resolution
  • Passionate about the patients journey
  • Strong interpersonal skills with empathetic nature
  • Ability to interact with IT scheduling systems whist maintaining a high level of personal interaction with patients
  • Self-motivated and proactive when problem solving
  • IT Literate
  • Excellent organisational skills
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