Apprentice L3 Business Administration

The Role

The Business Administration Apprentice will provide high‑quality administrative support to the Health & Social Care department, contributing to the smooth and efficient operation of the department. Working closely with staff across the team, the post holder will assist with a variety of tasks including data entry, record management, preparation of documentation, handling enquiries, and supporting day‑to‑day office functions. This apprenticeship offers an excellent opportunity to develop strong administrative, organisational, and communication skills within a fast‑paced Health & Social Care environment. Through hands‑on experience, training, and mentorship, the apprentice will gain a valuable understanding of departmental processes, support systems, and the wider responsibilities involved in delivering high‑quality education and services within the sector.

Key Responsibilities

• Carry out accurate data input and assist with preparing reports.
• Handle incoming telephone calls and other communications, ensuring messages are passed on promptly and professionally.
• Manage general filing duties, including organising both electronic and paper‑based correspondence for the Department.
• Support staff with the preparation of learning materials.
• Maintain and update Department notice boards.
• Assist with enrolment activities during key periods.
• Provide support in welcoming and receiving visitors to the Department.

Skills, Knowledge & Expertise

• At least 3 GCSEs, including Grade 4/C or above in Maths and English (or equivalent).
• A commitment to undertake any mandatory training relevant to the role.
• Good communication skills.
• Basic IT skills.
• Good personal presentation skills.

Please see the person specification for full details.

Why Join Us?

- Substantial annual leave entitlement plus holiday purchase scheme.

- Health & Wellbeing; free gym membership, 24/7 counselling for you and your family

- Family-friendly policies: flexible hours and a supportive work environment

- Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.

- Professional development: extensive training, mentoring, and career progression opportunities

- Funded CPD opportunities, regular staff development training, and paid volunteering days

- Access to discounted hair and beauty treatments at our onsite salon.

- College benefit scheme – College Extras:

- Up to 15% cashback at top retailers & restaurants

- Discounted gift cards for big brands

- Home & tech upgrades via salary sacrifice

- Cycle to Work scheme

- Discounted onsite car parking.

To learn more about working at [Employer hidden], please visit our  Work For Us page.

For further details and to discuss the role in more detail, please contact Elissa Bell,  Training Recruitment Consultant on [contact hidden]

About [Employer hidden]

[Employer hidden] is a leading provider of education and training in the North East, offering A-levels, vocational courses, apprenticeships, and degree-level qualifications. With state-of-the-art facilities and a commitment to staff development, we’re proud to create opportunities for learners and colleagues alike, fostering an environment where everyone can grow, thrive, and make a real difference.

Our Vision, Mission and Values

Across our campus and community, [Employer hidden] is driven by a clear vision, mission, and values that not only shape what we do for students—but also make us a great place to work, grow, and thrive.

Safeguarding Our Students

[Employer hidden] is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.

All posts at [Employer hidden] involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).

Right to work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Recruitment Process

Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.

Equality & Diversity

[Employer hidden] is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.