Admissions Business Administration Apprentice

Job details

Posted 16 April 2026

Salary £15,433 per annum for first 12 months rising to National Minimum Wage for Age

LocationMiddlesbrough

Job type [Fixed Term](/jobs/work-from-home)

Contract [Northern Skills Group, Business Support](/jobs/northern-skills-group-business-support)

Reference 005243

Expiry 04 May 2026

Job Advert

Job Title: Admissions Business Administration Apprentice

Department:  Marketing

Reporting to: Admissions Team Leader

Salary: £15,433.44 per annum for first 12 months rising to National Minimum Wage for Age

Annual Leave: 30 days per annum plus bank holidays

Contractual hours: 37 hours per week

Basis: Apprenticeship Contract, Full Time, Fixed Term, L3 Apprenticeship, Duration 21 months

Location : [Employer hidden — view at passion-project.co.uk] Main Campus, TS2 1AD

The Role

This is a fantastic opportunity to gain hands-on experience while working towards a recognised qualification, all within a vibrant college community that’s passionate about helping people succeed.

As an apprentice, you’ll play a key role in delivering a high-quality admissions service, supporting prospective and progressing students with information, advice and guidance. From handling enquiries and processing applications to working closely with academic and support teams, you’ll be at the heart of the student journey. If you’re organised, proactive, and have a confident telephone manner, we’d love to hear from you!

At [Employer hidden], we live by our Core Values: aim high, work hard, take responsibility and respect others. We’re proud of our inclusive and forward-thinking culture, and we’re committed to helping you grow both personally and professionally. If you're ready to challenge yourself and take pride in making a real difference, this could be the perfect first step in your career.

Key Responsibilities

• Provide prospective students with clear, accurate information and advice about the College’s education and training opportunities via email, WhatsApp, telephone, and in‑person interactions.
• Offer guidance on application processes, key deadlines, and entry requirements to support informed decision‑making.
• Assist applicants with completing application forms and enrolment documentation, tailoring support to individual needs.
• Make appropriate referrals to specialist College staff or external agencies to ensure applicants receive the support they require.
• Process applications efficiently using the College MIS system (ProSolution) and maintain accurate records of enquiries, applications, interviews, and offers across both electronic and manual systems.
• Communicate professionally with students and parents, both over the phone and face‑to‑face, regarding applications and admissions queries.
• Support the Admissions Team Leader in the development and implementation of a paperless admissions process.
• Build effective working relationships with cross‑College administrative teams and academic staff to coordinate interviews and manage applicant correspondence.

Skills, Knowledge & Expertise

• Minimum qualification of a Level 2 or above in an appropriate area i.e. Business Administration, Customer Service.
• Grade C or above in Maths and English (or equivalent).
• A commitment to undertake any mandatory training relevant to the role.
• Excellent communication and customer service skills.
• Good IT skills.
• Good organisational skills and the ability to work independently.
• Proactive and enthusiastic
• Ability to deal sensitively with confidential issues and data.
• Ability to accurately input, check and collate data.
• Commitment to attention to detail including excellent proof-reading skills.
• Knowledge and understanding of financial assistance available to support learners – Desirable.
• To have knowledge of ProSolution – Desirable.

Please see the person specification for full details.

Why Join Us?

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health & Wellbeing; free gym membership, 24/7 counselling for you and your family
• Family-friendly policies: flexible hours and a supportive work environment
• Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities
• Funded CPD opportunities, regular staff development training, and paid volunteering days
• Access to discounted hair and beauty treatments at our onsite salon.
• College benefit scheme – College Extras:
• Up to 15% cashback at top retailers & restaurants
• Discounted gift cards for big brands
• Home & tech upgrades via salary sacrifice
• Cycle to Work scheme
• Discounted onsite car parking.

To learn more about working at [Employer hidden], please visit our  Work For Us page.

For further details and to discuss the role in more detail, please contact Elissa Jayne Bell, Training Recruitment Consultant on [contact hidden]

Are you ready to make your mark?

If you’re looking to join a team that cares about their staff wellbeing, values their personal development and works with them to have a positive impact on student experience, come to [Employer hidden]!

About [Employer hidden]

[Employer hidden] is a leading provider of education and training in the North East, offering A-levels, vocational courses, apprenticeships, and degree-level qualifications. With state-of-the-art facilities and a commitment to staff development, we’re proud to create opportunities for learners and colleagues alike, fostering an environment where everyone can grow, thrive, and make a real difference.

Our Vision, Mission and Values

Across our campus and community, [Employer hidden] is driven by a clear vision, mission, and values that not only shape what we do for students—but also make us a great place to work, grow, and thrive.

Safeguarding Our Students

[Employer hidden] is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.

All posts at [Employer hidden] involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).

Right to work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Recruitment Process

Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date

Equality & Diversity

[Employer hidden] is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.

Please view the Job description here - Administration Apprentice L3