Drive Customer Growth, Engagement & Retention

We maximise the long-term value of every customer by helping them do the best for their pet at every stage of their journey. Bringing together Commercial, CX, and CRM expertise, we drive growth, deliver seamless customer experiences, and create lifecycle programmes that support and retain our customers.

The role

Help drive customer value through data-led insights, cross-functional coordination, and continuous improvement of the subscription experience. This is an ideal opportunity for someone early in their career who is analytical, organised, and eager to gain hands-on exposure across multiple business functions.

You will be responsible for:

• Track key performance metrics (e.g. retention, Average Revenue Per Order, customer base) and produce weekly and monthly reports identifying trends and opportunities
• Work with data teams to continually improve regular tracking and reporting
• Coordinate cross-functional projects across CRM, marketing, product, and CX teams
• Assist in planning and executing promotions, loyalty programmes, and save and winback strategies
• Monitor competitor pricing and promotional activity, sharing insights and opportunities
• Support the Commercial Marketing Managers with regular processes and ad hoc initiatives

The skills you’ll bring:

• 1–2 years’ experience in a commercial, marketing, operations, or similar role
• Strong numerical and analytical skills, with the ability to interpret trends and communicate insights clearly
• Proactive, ownership-driven mindset with the ability to spot opportunities and drive initiatives forward
• Excellent organisation skills, with the ability to manage multiple workstreams
• Confident communicator who works effectively across cross-functional teams
• Proficient in excel, plus experience with Tableau, Thoughtspot, Power BI or similar would be ideal
• Bonus: experience in subscription, D2C, or eCommerce environments

What's in it for you?

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work life balance
• Hybrid role to ensure this role works for you
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by [Employer hidden — view at passion-project.co.uk]
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
• Flexible paid care leave to support immediate dependants, people close to you and pets
• In house L&D team, with access to year round courses to help drive your development
• 50% discount on all [Employer hidden]
• Discounted gym membership

What’s next?

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

• Once you have applied your CV will be reviewed by the Talent Acquisition Team.
• If selected, you will then have a call with the TA Team who will tell you more about us and the role, as well as learning more about your skills and experience.
• Should you be successful, the next stage will be a video call with the Commercial Marketing Manager.
• If successful, you will be invited to present a short task back to a panel of interviewers and a 30 minute interview with the Head of Customer Engagement & Retention.

Our Commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at [Employer hidden].

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.