Head of Platform Product Operations, Drive

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Product Operations Data Analysis Project Management Stakeholder Management Cross-functional Collaboration Strategic Planning

FULL DESCRIPTION

Head of Platform Product Operations, Drive

[Employer hidden — view at passion-project.co.uk]

London, UK

About the Team

[Employer hidden] Drive is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across Roo’s key markets: UK, Italy, France, and the UAE. [Employer hidden] Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences.

About the Role

On a typical day, you may run and refine experiments to improve operations, dive into data to explain performance at the lowest level of detail, synthesize insights from merchant partners, guide new product strategy, and build tools that allow teams to increase their work 10x. You will be responsible for working across the entire, international Drive surface as we grow and scale. You will report into the Director and GM of Drive in our Logistics organization.

You’re excited about this opportunity because you will…

  • Lead high visibility, cross-functional projects that address Drive’s most unique and challenging questions
  • Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership
  • Steer the scaling and optimization of operations and quality across our new business verticals
  • Execute product testing and roll-outs on the ground with merchant partners
  • Synthesize merchant insights to ensure we’re proactively tracking against operational SLAs
  • Collaborate with stakeholders across [Employer hidden] to align company-wide resources to refine platform capabilities

We’re excited about you because…

  • You imagine, develop, and execute on workstreams from start to completion with little oversight
  • You oscillate easily from strategic considerations to tactical execution
  • You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
  • You maintain a careful balance between attention to detail and swift execution
  • You operate comfortably in ambiguous environments while maintaining a strong bias for action
  • You communicate precisely dependent on audience and level of detail necessary to share
  • You collaborate effectively with cross-functional team members across the organization
  • You represents the [Employer hidden] brand with humility and a customer-first mindset
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