Import Operator
🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Dudley
TYPE
Full-time
LEVEL
Associate
SALARY
£34,000 / year
CATEGORY
Freight & Logistics
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Freight Forwarding
Import Operations
Sea Freight
Air Freight
Customer Service
Problem Solving
Data Inputting
Customs Clearance
FULL DESCRIPTION
IMPORT OPERATOR
£29,000 - £34,000
EXPORTS / SEA AND AIR FREIGHT
MONDAY - FRIDAY 8.30AM - 5PM
Based in West Midlands (DY4)
Description
We are seeking to recruit aIMPORT OPERATOR to join a well-established freight forwarding office based in Dudley, West Midlands. This is a exciting opportunity for a candidate who has at least 2 years experience within freight forwarding and Imports. The successful candidate will need to have excellent planning and organisation, proven problem solving and negotiation skills with the ability to build rapport with customers.
Duties will include:
- Receive, process and manage multiple different customers incoming import bookings in line with agreed time frames and company standards and guidelines
- Sea and Air freight exports including FCL/LCL
- Dealing with co loaders and overseas agents to arrange
- Liaising with suppliers to fulfill customer bookings covering the full range of requirements
- Data inputting for new bookings into the booking platform Box Top
- Sending confirmations to suppliers and clients
- Problem resolution including haulage delays/vessel details, spotting potential issues, import ETA tracking, cross trade bookings and sourcing alternative options where required.
- Sending customs clearance templates to import clearing agents
- Booking UK deliveries and collections with consolidators / shipping lines / merchant haulers
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