Customer Liaison Officer

Job Introduction

As your new Customer Liaison Officer, you will act as a single point of contact for customers, both public and professionals who contact the council in relation to any aspect of children’s access to early years and school, which comprises of school place sufficiency, access to early years and childcare, school admissions and home to school transport.

Main Responsibility

• Provide comprehensive, specialist information and advice by telephone, email and face to face, for customers who require help and support in accessing education
• Process applications for two year old places, free school meals, school places and home to school transport promptly and accurately with a target turn-around of five working days
• Maintain accurate records regarding children missing education; excluded; not-attending; withdrawn to be home educated; or on part time school timetables, and carry out further investigations / provide advice and guidance where necessary.
• Support the co-ordination of the admissions process for children due to start school, transfer to junior school or start secondary school each year, meeting all national deadlines
• Meet parents, carers, social workers and other professionals to support those unable to easily independently access the service to do so with high quality support

The Ideal Candidate

• Demonstrate a working understanding of IT systems
• Ability to advise, guide and negotiate with a wide range of people both verbally and in writing regarding complicated, or sensitive information.
• Ability to respond quickly on information, using own initiative and assessment of risk, with suggestions for outcomes
• Flexible and adaptable with a calm, positive approach to the ever-changing work environment
• To work effectively on own initiative whilst recognising when support/advice is required
• Good organisational and administrative skills