Corporate Recovery Assistant

Job Introduction

We're looking for somebody with strong customer service skills, a positive attitude and willingness to learn a new role to join our small and friendly team as a Corporate Recovery Assistant

Although experience is desired, full training can be provided to any applicants demonstrating strong transferable customer service skills.

This is an exciting opportunity to provide a service to the residents of Milton Keynes, including support for the most vulnerable people in our community and to help shape the service for the future.

You'll deal with all aspects of the collection and recovery of Council Tax, including maintaining computerised records, dealing with customer contact through various channels in order to recover unpaid debts as well as providing advice to customers who may be struggling to pay their bills.

We may be able to offer flexible working arrangements, including homeworking.

For further enquiries or an informal chat please contact Julia White on [contact hidden]

Main Responsibility

• Assist with the efficient and effective recovery of outstanding revenues in order to maximise the income due to the Council.
• Apply a single view of debt approach to collection and recovery processes in order to provide a holistic approach to the recovery of a customer’s overall debt to the Council.
• Provide administrative support to the Corporate Recovery Team, including support with enquiries from customers, enforcement agents and collection agents and other council departments.
• Monitor payment arrangements and attachment orders for payment compliance and to determine the next appropriate recovery action where these are not maintained.
• Assist with customer enquiries at the Magistrates and County Court so that customer queries may be resolved, where possible, prior to the court hearing.
• Understand and meet the needs of our customers and identify and signpost customers in need of debt management advice.

The Ideal Candidate

• Ideally you will have experience of working within a busy revenues service.
• Flexible and willing to adapt to change in a busy and demanding environment.
• Proven Customer Service experience.
• Proven experience of Debt negotiation.
• IT Literate in Microsoft Office Applications.
• Experience of using NEC Northgate System.
• Proven aptitude for and experience of working with numbers/financial calculations, able to question and solve practical problems.