IT Business Analyst (Agile, DevOps, Fibre Networking, OT)

Job details

Pay

• Up to £50,000 a year

Job type

• Permanent
• Full-time

Location

Oswestry SY10 8NR

Benefits Pulled from the full job description

• Company pension
• Paid volunteer time
• Private medical insurance
• On-site parking

Full job description

Location: Oswestry, Shropshire

About Us

[Employer hidden] LTD is a high-performance Managed Service Provider delivering cutting-edge network services across the United States’ fiber infrastructure landscape. We support national fiber carriers and ISPs by ensuring the resilience, scalability, and performance of mission-critical networks. Our mission is to deliver innovative solutions that empower businesses to thrive. Our Customer Success team is central to ensuring every customer achieves maximum value from our services, strengthening loyalty, reducing churn, and driving long-term growth.

Role Overview

We are seeking an experienced Technical Business Analyst (BA) with a strong background in Agile delivery, DevOps practices, fibre networking and Operational Technology (OT) environments. The successful candidate will play a key role within the operations function, acting as the bridge between business stakeholders and technical teams to drive efficient, high-quality delivery.

Key Responsibilities:

• Collaborate with stakeholders across sales, operations, managed & professional services, software development and product teams to gather and define requirements
• Translate business needs into well-structured user stories with clear acceptance criteria
• Work closely with customers, department heads, project managers and developers within an Agile/Scrum framework
• Facilitate Agile processes such as backlog refinement, sprint planning and retrospectives
• Document as-is and to-be processes
• Ensure end-to-end traceability of requirements through development, testing and delivery
• Support User Acceptance Testing (UAT) and validation activities
• Act as a key liaison between operations, network engineering, and software development teams
• Contribute to continuous improvement initiatives within the operations function

Required Skills & Experience

Core BA Skills

• Proven experience as a Technical Business Analyst in complex, technical environments
• Strong experience writing user stories, epics, and acceptance criteria
• Skilled in requirements elicitation techniques (workshops, interviews, process mapping)
• Ability to translate business requirements into technical deliverables

Agile & Delivery

• Demonstrable experience working in Agile/Scrum environments
• Support in the implementation of Agile ways of working
• Experience with tools such as Jira and Azure DevOps
• Experience with fibre optic network infrastructure and delivery
• Ability to engage with and interpret input from network engineering teams
• Ability to interpret network engineering diagrams and translate into clear requirements

Operational Technology (OT)

• Exposure to OT environments
• Experience in security solutions

Desirable Skills

• Experience in fibre, utilities and infrastructure sectors
• Knowledge of provisioning, monitoring and network management systems
• Exposure to API integrations and data modelling
• Relevant certifications (e.g., CBAP, Agile BA, Scrum certifications)

Key Competencies

• Strong analytical and problem-solving capability
• Excellent communication and stakeholder management skills
• Ability to operate effectively within cross-functional operational teams
• Highly organised with strong attention to detail
• Proactive, adaptable and delivery-focused

Education

• Bachelor’s degree in IT, Engineering, Business or related field (or equivalent experience)

Summary

This is a permanent role, suited to a technically capable Business Analyst who thrives at the intersection of operations, Agile delivery, DevOps and telecoms/OT environments. The role includes customer-facing responsibilities, working closely with clients and stakeholders to shape requirements and ensure successful delivery. It offers the opportunity to influence both operational efficiency and technology delivery in a fast-paced, evolving organisation.

What We Offer

• Competitive salary and performance-based incentives.
• Hybrid working flexibility.
• Opportunity to shape and grow your career in a high-growth, innovative business.
• Company health and pension plan

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

• Company pension
• On-site parking
• Paid volunteer time
• Private medical insurance

Work Location: Hybrid remote in Oswestry SY10 8NR

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