Restaurant General Manager

About the job

Job Title: General Manager
Location: Birmingham (The Mailbox)
Contract Type: Full-time, Permanent
Salary: £40,000 – £45,000 + Bonus

About the Role

We’re recruiting for a General Manager to lead a high-end, modern dining restaurant in one of Birmingham’s most prestigious locations.

This is a fantastic opportunity for an experienced hospitality professional to take full ownership of restaurant operations, team performance, and guest experience. You’ll play a central role in maintaining exceptional standards while driving commercial success and enhancing the venue’s reputation.

This role is ideal for a hands-on leader with experience in premium or fine dining environments who is passionate about delivering outstanding service and building high-performing teams.

Key Responsibilities

Restaurant Leadership & Operations

• Lead day-to-day restaurant operations, ensuring an exceptional guest experience at all times.
• Maintain high standards across food quality, service, cleanliness, and overall presentation.
• Oversee stock control, supplier relationships, and ordering processes.
• Ensure full compliance with food safety, hygiene, and health regulations.

Team Leadership & Development

• Manage and develop the full restaurant team, including supervisors, servers, bartenders, and chefs.
• Recruit, train, and mentor staff, fostering a positive and professional culture.
• Lead from the front on the restaurant floor, setting the standard for service excellence.

Performance & Commercial Management

• Monitor business performance including sales, labour costs, and operational efficiency.
• Work with senior stakeholders to drive revenue growth and profitability.
• Manage guest feedback effectively, resolving issues and protecting brand reputation.

Candidate Profile

• Minimum 3 years’ experience as a General Manager within a premium or fine dining environment.
• Strong leadership and team management capability.
• Excellent understanding of restaurant operations and high-end service standards.
• Good financial awareness, including labour cost control and sales performance.
• Highly organised with the ability to manage a fast-paced environment.
• Strong communication skills and a genuine passion for hospitality.

What Our Client Offers

• Competitive salary of £40,000 – £45,000 plus performance-based bonus.
• Opportunity to lead a well-established restaurant in a prime Birmingham location.
• Autonomy to shape team culture and operational success.
• A supportive and ambitious working environment.

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