Business Admin Officer, Neighbourhood Health Place Team
SKILLS
FULL DESCRIPTION
Job summary
Are you an organised, proactive administrator who thrives in a busy, supportive environment? We are looking for aAdministration Officer to provide high quality administrative and diary management support to our Neighbourhood Health Place Team. As our health system moves to serve our communities in a more local and accessible way, the place teams provide direction and support to health, care, and community organisations, helping to shape the future landscape. Kernow Health are pleased to be supporting in hosting employment of this role for a 12 month fixed term contract initially.
As well as having the right experience, the right person will need to work closely with our existing admin and project support team, so personality, approachability and the ability to build positive working relationships are just as important.
We are looking for someone who:
- Has experience in a busy administrative role and confidence using Microsoft Office applications
- Is an excellent organiser, able to manage competing priorities and work proactively
- Communicates clearly and professionally with stakeholders at all levels
- Shows integrity, compassion and a commitment to continuous learning
The role will be 37.5 hours per week which will be hybrid working from home with travel as required, including office base in Truro at least one day per week.
Main duties of the job
The post-holder will provide a comprehensive, professional, effective and efficient administration service to the team, including the management of multiple diaries to arrange meetings and events as required, requiring good negotiation skills to secure mutually agreed outcomes.
The post-holder will be responsible for organising team meetings and events including the effective management of the calendar and emails ensuring work is delivered to agreed timescales and that report requirements, deadlines etc. are met.
About Us
[Employer hidden — view at passion-project.co.uk] is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we deliver several NHS contracts, including:
- Cornwall 111 Integrated Urgent Care Service
- School Immunisation Programme
- Children’s Eating Disorder Service
- Cornwall Primary Care Training Hub
- Special Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Why Join Us?
- Access to NHS Pension Scheme.
- Competitive annual leave with buy/sell options.
- Competitive sickness, maternity and paternity provisions.
- Employee benefits programme via Vivup.
- Access to training and professional development through the Cornwall Primary Care Training Hub.
- Be part of a supportive, experienced and forward-thinking management team.
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Key Duties and Responsibilities:
Role specific
- Provide admin support for the whole place team, working closely with the admin support and project support team members as directed.
- Develop effective working relationships within broad range of internal and external stakeholders. This includes developing an effective communication network within the business support team, senior executives, and health and social care partners, voluntary and public sector organisations.
- Carry out a range of business administration activities, with responsibility for establishing meetings, diary management and recording annual leave for team members.
- Searching for and securing appropriate venues for a range of meetings and events.
- Timely production of papers and other documents for internal and external meetings, of which some will also relate to cross system-wide meetings including the drafting of high-quality documents (emails, letters, presentations), with varying degree of instruction or support.
- Transcribing of minutes and notes at formal and informal meetings as required
- Ability to manage own workload and to be proactive whilst recognising boundaries of authority, knowledge and skills
- Proactively horizon scan for risks or opportunities where you can make recommendations to develop or improve to processes, procedures or methods of working within the team
- Plan, organise and balance competing priorities ensuring that you are task and result focussed to ensure deadlines are met and outcomes achieved whilst providing an efficient and effective administrative service.
- Undertake reporting of information, including collating reports for the line manager team highlighting any risks or outstanding actions
- Ability to change to react quickly to changing demands and circumstances dealing with all matters confidentially, sensitively and with integrity.
- Support the arrangements for team out of county travel.
General
- Actively contribute to the Organisations values and behaviours ensuring that relevant processes are open and transparent and encourage the confidence of staff, patients, partner organisations, the public and other agencies.
- Promote a positive organisational image.
- Promote own personal and others health, safety, and security, taking the appropriate action to report risk in accordance with policy.
- Ensure that equipment and resources are managed effectively to reduce waste and promote cost efficiency.
- Ensure the safe keeping and maintenance of equipment in accordance with policy, reporting defect or loss.
- Maintain personal development to meet the changing demands of the job, participate in an annual appraisal and appropriate training activities.
- Ensure compliance with all [Employer hidden] statutory and mandatory training requirements, policies and protocols.
- Take appropriate responsibility to ensure that your objectives are aligned with the core team and organisational objectives.
- To demonstrate agility through adapting to the needs of the organisation by working flexibly in response to changing organisational requirements and priorities.
- You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
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