Business Analyst (Telephony / Contact centre)

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Barnet, Greater London
TYPE
Contract
LEVEL
Mid-Senior level
CATEGORY
Consulting
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Business Analysis Telephony Contact Centre IVR Call Routing Benefits Management

FULL DESCRIPTION

Experienced Contact centre Telephony BA required for an immediate start!

Business Analyst (Telephony / Contact centre)

Location: [Barnet, Greater London](/jobs/in-barnet-greater-london-london-gb/)

£400 - £440 per day

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Experienced Contact centre Telephony BA required for an immediate start!

  • 6 months initially
  • Outside IR35
  • London Based (Hybrid)
  • Public Sector

My client are looking to bringing in a new business analyst to support ongoing work with customer services teams on improvements to their corporate telephony platform.

This would involve scoping oppurtunities for call routing/IVR improvements as well as looking at additional capability within the platform for more general improvements to the customer contact experience.

My client would also be looking for someone who is savvy with benefits management associated with the work and analysing call data through the system. Someone comfortable with resident engagement activity too with callers, to better understand demand and requirements from a resident perspective too a bonus.

If this is of interest, please send over your CV to [contact hidden]

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