Technical Delivery Engineer

Job Details: Technical Delivery Engineer

Full details of the job.

Who We Are [Employer hidden] is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market. About The Role - We are seeking a client-focused and highly skilled Technical Delivery Engineer specialising in monitoring the service queues to ensure all client raised cases are dealt with. - This will include maintaining good customer communication as a point of escalation and pro-actively managing internal support escalations through all supporting levels. - This role focusses on Microsoft SQL Server and MariaDB support. - You'll be focussing on performance optimisation and security of client’s Microsoft SQL Server environments, end-to-end data architecture reviews and, resolution of client tickets in line with [Employer hidden] record management processes and ITIL standards. Role Requirements - The engineer must have demonstrated responsibility of maintaining and developing the technical skills required for their technical specialism in Microsoft SQL Server administration to deliver technical excellence and service to our customers in accordance with key performance indicators and service level agreements. - If you have experience with a variety of SQL solutions such as Azure SQL, SQL Backup and Recovery, SQL High Availability and SQL Server performance monitoring and tuning we'd love to hear from you. - They must also have a good understanding of the ITIL framework, particularly Incident and Change, as the Engineers will often be required to implement Change through either RITM or Change. - Relevant technology certifications as appropriate to Database technologies - Microsoft SQL Server 2008 R2-2022, Azure SQL Database (DP900, DP300, Exam 70-465, Exam 70-467 What Makes Us Great [Employer hidden] has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment.  At [Employer hidden] we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why [Employer hidden] provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at [Employer hidden]. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from [Employer hidden], all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on!  You can find out more about our benefits here. Our recruitment process: At [Employer hidden], we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about [Employer hidden]. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the [Employer hidden] family! Apply today at 6dg.co.uk.