Claims Handler

Responsibilities

As a Claims Handler, you will handle initial client claims related to road traffic, personal injury, and vehicle damage. Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients. Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties. Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.

What We Offer

Competitive Salary: £27,000 to £30,000. An excellent bonus earning potential (top performers earn an average of £500 bonus per month, plus overtime) Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Well Being Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Throughout the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year, we support a local charity and host numerous fundraising events to raise money for a good cause. Last year, we raised over £20,000 for Tiny Lives, and this year we are supporting Rainbow Trust!

Working Hours

This role is full-time Time based on 40 Hours per week. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office-based in Byker, Newcastle.

About You

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

Essential Skills and Experience

• Contact Centre Experience.
• Target-driven/Experience working to KPI’s.
• Ability to work to deadlines.
• Good independent and team working skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.

Desirable Skills and Experience

• Insurance Sector experience.
• Case Management experience.
• Prior knowledge of motor claims, liability, and litigation.

If you're articulate, have excellent communication skills, and thrive in a proactive, deadline-driven environment, this role is perfect for you!

Next Steps?

If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application!

At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.

Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter.

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