IT Technician

Job Title

IT Technician

Location

London E7 9HZ

Job Nature

Full-time, Part-time, Contract

Salary

£10.00 to £15.00 /hour

Company Description

[Employer hidden — view at passion-project.co.uk] is providing quality training and courses to aspiring candidates to enhance their futures.

Job description

As an IT Technician at SnasIT, you will play a crucial role in ensuring the smooth operation of our IT systems. You will be responsible for diagnosing and resolving hardware and software issues, providing technical support to end-users, and contributing to the overall efficiency and security of our IT infrastructure. This position is ideal for individuals with a passion for technology and a strong problem-solving mindset.

Key Responsibilities:

Technical Support:

• Provide timely and effective technical support to end-users, addressing hardware, software, and network-related issues.
• Troubleshoot and resolve problems reported by users and escalate issues as needed.

Hardware and Software Maintenance:

• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Perform routine maintenance to ensure the optimal performance and security of IT systems.

User Training:

• Conduct training sessions for end-users to enhance their understanding of IT systems and tools.
• Create user guides and documentation to facilitate self-help.

Network Support:

• Assist in the maintenance and troubleshooting of the company’s network infrastructure.
• Collaborate with the IT team to implement network security measures.

IT Security:

• Contribute to the implementation and enforcement of IT security policies and procedures.
• Monitor for security breaches and promptly respond to security incidents.

Inventory Management:

• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Coordinate with procurement to ensure the availability of necessary IT equipment.

Collaboration:

• Collaborate with other IT professionals to design and implement IT solutions that align with business needs.
• Stay informed about industry trends and advancements to contribute to continuous improvement.

Qualifications / Skills / Abilities:

• Associate degree or relevant certifications in IT, Computer Science, or a related field.
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of hardware, software, networking, and IT security.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with strong communication and interpersonal abilities.
• Familiarity with help desk software and remote assistance tools.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Health and wellness programs.
• A collaborative and supportive work environment.
• Potential for career advancement within the IT department.

Part-Time Hours

32 per week