Helpdesk Engineer

🔒 Confidential Employer

Posted 25 March 2026

LOCATION

Gateshead

TYPE

Full-time

LEVEL

Entry-level

SKILLS

Customer Service Networking Software Installations IT Knowledge Remote Support Helpdesk

FULL DESCRIPTION

To assist clients with technical issues on hardware printing products, IT, networking and software, providing support to avoid field service and technical visits, and increase service productivity. Being part of the Helpdesk Team, the job holder is the first line remote fix of service calls logged by clients, and to remotely monitor clients’ devices.

Helpdesk Engineer – Key Responsibilities

Monitoring of all devices within specified accounts
1st Line remote diagnosis of devices and software support using our suite of remote support tools
Liaising with stock department daily
Liaising with Call Control daily
Escalating any potential issues to Service Manager

Helpdesk Engineer – Essential Experience

IT or Photocopier Engineer related position
Customer Service experience required
Previous Helpdesk experience advantageous
Ideally have a working knowledge of networking and software installations
A good level of IT knowledge
Strong operational and process experience
Ability to communicate with all levels with the customer and organisation, both face to face and over the phone

Helpdesk Engineer – Desirable Experience

IT qualifications such as CompTIA, Microsoft certifications
Knowledge of Papercut or other Print solutions
Currently working in a 1st Line IT / MSP Helpdesk role

The role can be either Office based or fully remote, dependant on candidate.

If this Helpdesk Engineer role sounds of interest apply within and for more information on the role get in touch on [contact hidden] or Quick Apply on: CV Library Quick Apply