Customer Success Manager (Account Manager)
SKILLS
FULL DESCRIPTION
Customer Success Manager (Account Manager)
[Employer hidden — view at passion-project.co.uk] seeks a Customer Success Manager to manage relationships with key Sage 200 & Intacct clients, ensuring product impact and identifying upsell opportunities. Responsibilities include maximizing client retention, updating the customer database, and contributing to sales and marketing efforts. The role is predominantly home based with occasional office and client site visits.
Role & Responsibilities
You will become part of a dedicated team of highly skilled professionals, taking your place among sales consultants, marketing professionals and product specialists to ensure that our ERP and Financial Accounting solutions deliver real business value to our clients.
Your principle objective will be to manage the relationships between [Employer hidden] and our key Sage 200 & Intacct clients, ensuring that the company’s products and services continue to have a positive impact and help user organisations realise their ambitions.
We will expect you to maximise client retention by ensuring clients are well supported, and also to seek out upsell and cross-sell opportunities within our client base, developing revenue opportunities for our company whilst adding further tangible value to our clients’ businesses.
You will also be responsible for keeping our customer database up to date by verifying and updating records resulting from interactions with clients and maintaining a pipeline of potential revenue opportunities.
You will report to the Head of Sales and take an active role as a member of the sales and marketing team. This will involve a collaborative approach to business development and you will be expected to attend monthly sales meetings at our offices in the East and West Midlands.
Experience
An Account Management background is desirable. Experience working with Sage ERP products is advantageous. Ideally, you will have a proven track record in building customer relationships in a B2B environment with a focus around business, finance and process management.
Personal Qualities
We expect that the successful candidate will possess:
- Excellent and professional verbal and written communication skills
- A capability to build productive relationships with internal and external stakeholders
- Impeccable presentation skills
- A high level of integrity
- The ability to work alone and as part of a team
- A self-motivated and dynamic nature
- A desire to exceed targets consistently
- Excellent IT skills
Package
If you’re the right person to join our team, we’ll structure a salary and benefits package that is attractive to you, providing an incentive to deliver and an opportunity to realise your career aspirations.
Additional Information
The role is predominantly home based although you’d also be welcome to work from one of our office locations in Derby, Sutton Coldfield or Cramlington if and when you choose. You will be required to attend our offices for meetings occasionally and you will travel to clients’ sites frequently (mainly in the Midlands, but further afield when the need arises). Full UK driving licence is essential.
PLEASE NOTE: If you would like to apply for this position, please include a covering letter/email with your CV & application. Any applications received without a covering letter/email will NOT be considered. Thank you.
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