Customer Service Specialist

🔒 Confidential Employer

Posted 25 March 2026

LOCATION

Portsmouth

TYPE

Full-time

LEVEL

Entry-level

SALARY

£31,500 / year

SKILLS

Customer Service Communication skills Multitasking Email support Telephone support Attention to detail

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is proud to be working with a very unique global business who are ion search for latened Customer Service Executives. We are seeking a Customer Service Specialist to join our client's specialist assistance team and support customers with their needs via email and on the telephone. This is a fast-paced, rewarding role providing real-time support to customers around the world.

Key Duties:

Handle customer calls and emails, providing timely and empathetic support
Coordinate with medical teams, hospitals, airlines, and rescue services globally
Progress cases to resolution while ensuring excellent customer experience
Provide reassurance and support to distressed or anxious customers
Maintain accurate records and liaise with internal teams and external partners

What We Are Looking For:

Excellent written and verbal communication skills
Excellent communication skills
Calm, organised, and resilient under pressure
High computer literacy and attention to detail
Ability to multitask and switch between calls and emails
Previous customer service, or telephony experience is required

Training & Working Pattern:

Structured six-week training (Monday-Friday, 9:00-17:30)
40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends

Salary & Progression:

Salary between £26,000-£31500
First pay rise after six-month probation

This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment.

Apply now to join a supportive team and start a career where every day is meaningful.