IT Field Engineer

The role and what you’ll be getting up to on a day to day basis:

[Employer hidden — view at passion-project.co.uk] is hiring a Field Engineer to be based in Stevenage with strong problem‑solving skills and the confidence to work directly with customers in the field. This Field Engineer role offers the opportunity to provide hands‑on onsite and remote support across a broad range of hardware, software, and modern workplace technologies. You’ll work independently for much of your time, travelling to customer sites, diagnosing issues, completing installations, and supporting project activities.

It’s a role suited to someone who values variety, is comfortable managing their own workload, and takes pride in delivering a reliable, well‑communicated service. Your work will have a direct impact on customer operations, making this a position where technical ability and professional customer interaction both matter.

You will:

In this dynamic, field‑based role, you’ll provide technical support to [Employer hidden] contract customers, handling everything from device builds to hardware installations, troubleshooting and project delivery. Responsibilities include:

• Delivering 1st & 2nd line onsite and remote support across hardware, software, mobile and print environments
• Resolving technical issues efficiently while maintaining clear, professional communication with customers and internal teams
• Prioritising and progressing incidents & service requests in line with customer‑specific SLAs
• Completing technical project work such as Service Transitions, Deployments and Project‑based tasks
• Carrying out basic network and server troubleshooting and administration
• Confident supporting C‑Suite and VIP users in a high‑touch, customer-focused environment
• Making effective use of downtime to enhance skills, complete training and maintain personal qualifications

Who you are:

You’ll fit right in if you’re proactive, adaptable, and confident working independently. Essential experience and attributes include:

• Strong IT problem‑solving skills across modern technology stacks
• Excellent customer service skills & proven experience working with C-Suite and VIP users
• Hands‑on support experience with desktop/laptop/printer hardware, Office 365, Windows 10, Exchange 2013, AD, Apple OSX/iOS, and deployment tech such as SCCM, WSUS, MDT
• Excellent face‑to‑face, written, and telephone communication skills
• Full clean driving licence, access to own vehicle & willingness to travel across the UK
• Ability to prioritise tasks to meet SLA requirements
• Calm under pressure, logical, and able to explain technical issues to non-technical users

What can we offer you?

• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at [Employer hidden]:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see [Employer hidden] grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

*Here at [Employer hidden] we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.*

*We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.*

*Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).*