IT Service Architect

The role and what you’ll be getting up to on a day to day basis:

As a Service Architect, you’ll play a pivotal role in supporting the sales process, ensuring the integrity of managed service solutions, and driving both new business and customer retention. You’ll bridge technical and operational expertise, working closely with subject matter experts to deliver solutions that truly align with client needs and [Employer hidden — view at passion-project.co.uk]’s operational strengths.

You must have:

• Experience of working in a service-focused pre-sales role within a managed services provider
• A good working knowledge of Service Desk and ITIL-aligned Service Management processes
• An ability to interpret requirements and align to commercially compelling solutions, and communicate them clearly and effectively in both written and verbal form
• A strong grasp of commercial concepts in managed services sales and solutions
• Experience of, and an ability to work with and negotiate, contractual terms and documentation

You will:

• Lead the alignment of service solutions with customer requirements
• Build virtual bid teams, allocating workload across experts
• Collaborate to develop integrated, innovative, and cost-effective solutions
• Assess and manage requirements, risks, and third-party supplier proposals
• Create high-quality, compelling written responses for tenders and presentations
• Support pricing, commercial modelling, risk management and contract negotiations

Who you are:

If you’re the kind of professional who thrives on challenge and innovation, this is your chance to make a real impact. We’re seeking someone who brings not just technical expertise, but also the ability to build strong relationships and drive service excellence across a diverse client base. You’ll be comfortable working in complex environments, collaborating with senior stakeholders, and architecting solutions that deliver real value.

Key qualities and experience we’re looking for include:

• Extensive experience in a similar role, with clear evidence of career progression and achievement.
• A strong track record of working with medium and large customers across a variety of sectors, including experience with remote and geographically dispersed teams.
• Outstanding customer-facing and presentation skills, with the confidence to engage and build relationships at executive and senior levels.

What can we offer you?

• Through our one of a kind training programme, the [Employer hidden] Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at [Employer hidden]:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see [Employer hidden] grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

*Here at [Employer hidden] we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.*

*We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.*