Head of Sales

🔒 Confidential Employer

Posted 25 March 2026

LOCATION

High Wycombe

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

Sales Management Leadership Communication Sales Targets Customer Care FCA Regulations

FULL DESCRIPTION

As the Head of Sales you will be required, through a strategic and hands on approach, to manage the sales environment, the people and the process to maximise the profit opportunity and customer satisfaction.

Key responsibilities

To manage the sales process in order to maximise gross profit earning potential
To manage the sales environment and ensure compliance with the Sales Process
To meet prospective and existing customer
To manage the sales team to ensure all F&I and insurance related products are offered to every customer
To ensure compliance with the FCA Regulations
To ensure a daily sales meeting is carried out each morning
To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards
To be fully compliant with Mystery Shop Standards as set by our Brand partners
To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles. To conduct a monthly review with each Sales Executive
To carry out appraisals of used vehicles as necessary
To handle dissatisfies customers professionally and resolve any complaints in a timely manner.
To ensure the Dealerweb system is completed, updated and utilised to maximum effect.

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

Access to our in-house training academy for everyone
Electric Vehicle (EV) Training levels 1- 4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover and cycle to work scheme

About You

The successful candidate for our Head of Sales position will ideally possess the following skills and experience:

Strong background in sales management
Excellent communication and leadership skills
Proven track record of achieving sales targets
Ability to work well under pressure and have a strong attention to detail