Credit Controller

Title, Team and Role Summary

Title : Credit Controller
Team : Credit Control
 
Who Does This Role Report Into? Senior Credit Controller
 
Role Summary /  Purpose and ScopeProvide effective credit control, supporting the efficient and timely collection of occupier charges for allocated Clients

Skills, Knowledge and Values

Skills (People & Technical)

• Collection of outstanding monies due, including rent and service charges from occupiers in accordance with Client and [Employer hidden — view at passion-project.co.uk] targets
• Working with the Client Leads to understand and work towards the client’s arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation
• Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with [Employer hidden] Values to resolve and address challenging situations and disputes, resolving disputes while building relationships
• Monitoring and reporting of all arrears and payment plans in accordance with internal [Employer hidden] policies and Client requirements to ensure the ability to enforce any CRAR or litigation action for any delinquency
• Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance in accordance with [Employer hidden] and Client requirements
• Working with the Cashiering team to identify occupier income and unallocated cash items
• Maintain accurate records including the Property Management Systems
• Monitoring statutory and internal compliance,including meeting [Employer hidden] policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

• Exhibition of [Employer hidden] Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:2 years experience of working in a similar role
Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday **Salary Range (Based on Experience)
£30,000 - £40,000** per annum, depending on experience.

About [Employer hidden]

We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.