E-Commerce & Marketplace Manager

🔒 Confidential Employer
Posted 25 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Sales & Marketing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Shopify E-commerce Marketplace Management Google Analytics Stakeholder Management Performance Analysis Sales Strategy

FULL DESCRIPTION

The incumbent will be responsible for managing [Employer hidden — view at passion-project.co.uk]'s E-commerce operations covering marketplaces and our own .com site (Shopify base) in Europe, Middle East and Africa. You will ensure the achievement of annual revenue and operating expenses targets.

Responsibilities

  • Manage the UK and EU Shopify sites and all communications to customers relating to the performance of the channels.
  • Perform regular performance audits to identify unique assortment opportunities for seasonal and everyday businesses.
  • Evaluate E-commerce campaigns to ensure positive ROI and recommend development for future campaigns.
  • Conduct research into .com best practices, and propose enhancements to our current website.
  • Plan new product launch campaigns, and manage product upload, and listings pre-launch.

Marketplaces :

  • Create and implement a strategy for marketplaces, establish operational plans that support the overall objectives, and deliver on annual financial targets.
  • Manage brand, store front and product listings and campaigns for Marketplace channels.
  • Develop effective marketplace account relationships to grow the business via regular meetings, planning, communication, and road-mapping of execution.
  • Generate weekly reporting of marketplaces, identify actionable insights, and create plans to improvise business based on data.

Cross functional teams:

  • Work with our Singapore-based marketing, licensing and product teams to plan and introduce new and unique assortments and/or troubleshoot assortment, pricing, and fulfilment issues on existing products.
  • Work with the technology team to set up region-specific campaign pages on our Shopify site, and to roll out feature enhancements on our .com site.
  • Work with internal and external partners to improve the content strategy for each channel to grow the awareness of the [Employer hidden] brand.
  • Communicate and collaborate with operations business partners (Supply Chain, Customer Service, Brand Managers) for smooth fulfilment, ensuring a high level of customer satisfaction.
  • Work with key stakeholders to develop terms that deliver optimal volume, profit, and customer satisfaction.

Requirements

  • Familiarity with website CMS platforms (e.g., Shopify, Magento) and digital sales channel management.
  • Strong knowledge of e-commerce marketplace platforms such as Amazon, TikTok, eBay, and regional equivalents across EMEA.
  • Good understanding of paid, earned and owned media and comfortable developing strategies for each in conjunction with the HQ Marketing team (based in Singapore).
  • Proficiency in e-commerce reporting tools, Google Analytics, Tableau and Excel for performance analysis.
  • Strong analytical skills with the ability to interpret sales and performance data to drive business decisions.
  • Prior experience preferred in managing multi-region e-commerce operations, marketplace negotiations, and partner relations.
  • Excellent stakeholder management, negotiation, and communication skills.
  • Ability to manage multiple priorities, adapt to new platforms, and work collaboratively across teams.
  • High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
  • Interest in pop culture / collectibles would be a plus.
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