Service Advisor
🔒 Confidential Employer
Posted 25 March 2026
LOCATION
Bristol
TYPE
Full-time
LEVEL
Entry-level
SALARY
£34,200 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Service
Communication
Administration
Interpersonal Skills
Workshop Scheduling
Organisation
Automotive Industry
FULL DESCRIPTION
As a Service Advisor, you’ll be the primary point of contact for customers throughout their vehicle’s time with us. You’ll play a key role in delivering an exceptional customer experience, ensuring every visit runs smoothly from arrival to handover
Key Responsibilities
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen’s brand and service standards.
Essential Skills and Qualifications
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn’t essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Benefits with the role
- Contributory Pension Scheme
- Generous holiday allowance
- An extra holiday day to celebrate your birthday
- Life assurance scheme
- Employee Assistance Programme (EAP)
- Manufacturer-led training and career development
- Car benefit scheme
- Servicing, Parts & Accessory discounts
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