Parts Sales Executive
SKILLS
FULL DESCRIPTION
Reporting to the Sales Manager, the TPS Parts Sales Executive is responsible for professionally representing the TPS brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.
Key Responsibilities
- Achieve personal KPI‘s and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
- Build strong working relationships with customers through regular contact with them on the phone and via face-to-face visits
- Provide a high level of service to customers Provide timely communication to customer on their credit status
- Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations
Essential Skills and Qualifications
- Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Have a passion for providing a great customer service experience
- Be able to communicate effectively and build strong relationships with all key stakeholders
- Have the ability to relate well to others and work as part of a team
- Have excellent verbal and written communication skills with a professional telephone manner
Benefits with the role
Contributory Pension Scheme
We provide a workplace pension scheme through Scottish Widows. If you meet the eligibility criteria, you’ll be automatically enrolled, or you can ask to join at any time. Contributions are based on your full P60 earnings, not just basic salary, with managers receiving a higher contribution rate.
Generous holiday allowance
Our employees receive 30 days’ annual leave, including bank holidays, which increases with length of service.
An extra holiday day to celebrate your birthday
To help you celebrate your special day, all employees receive one additional day of leave each year for their birthday (non‑contractual).
Life assurance scheme
Our life assurance benefit is available to employees who are members of our pension scheme. If you sadly pass away, your nominated beneficiaries will receive a l payment equal to twice your previous year’s P60 earnings.
Employee Assistance Programme (EAP)
Our Employee Assistance Programme, provided through Care First, gives all employees confidential support 24 hours a day, 7 days a week. The service is available to you and your family, including help with mental health, family matters, financial concerns, legal queries, and bereavement.
Manufacturer-led training and career development
We provide manufacturer-accredited training to ensure every employee has the skills and knowledge required to excel in their role. This is complemented by ongoing career development opportunities designed to support your growth and progression within the business.
Car benefit scheme
Our car benefit scheme provides employees and their immediate family access to a wide selection of vehicles across our brands, all available at competitive rates.
Servicing, Parts & Accessory discounts
Our employees can enjoy discounts on servicing, parts, and accessories across our brands.