Client Solutions Manager

Job Description

Overview

THE FIRM

[Employer hidden — view at passion-project.co.uk] is an independent, market leading property consultancy.  Headquartered in London with offices in Scotland and Manchester.   Our work encompasses planning and development, business rates, specialist valuations and transactions across the United Kingdom.

We’re a group of people that are excellent individually and exceptional together.  We’re people that care about people, not just bricks and mortar.  We care about our legacy, we create spaces that people use to live, work, communicate and connect. 

We’re a partnership and the people who run the business are empowered to create their own teams to exceed our client’s requests.  This highly flexible and collaborative approach, tailoring the talent to the complexity of the work, has enabled us to develop an exceptional business that has spanned nearly a century.

We encourage an honest and straight forward approach to our work and relationships.  We embrace individuality, whilst relying on working together and never accepting the status quo. 

We give everyone the opportunity to be the best version of themselves. We trust and support each other. We recognise that our people are the heart of our success and only by identifying, supporting and promoting them will we be able to provide continued outstanding client service.

Together we are [Employer hidden].

[Employer hidden] is committed to maintaining an inclusive work environment. One that embraces all everyone. Read more here https://www.montagu-evans.co.uk/about/diversity/

ROLE OVERVIEW

Client Solutions Manager will play a key role in driving the continued growth of the Business Rates team, focusing on central London occupiers, landlords and investors. The role combines commercial awareness, relationship management and sector intelligence to identify opportunities, build connections and support the Rating team / Partners to win and retain high-value client relationships.

Based in London or Manchester and working day-to-day alongside the Rating team, the role is positioned to spark new leads, gain insight into live instructions and market movements, and translate these into tangible revenue generating / sales / new business opportunities.

This is a proactive, relationship-led position collaborating with Rating Advisory Partners and where appropriate the wider [Employer hidden] network to strengthen market presence, support client origination strategies and promote cross-service collaboration.

Responsibilities

MAIN DUTIES, RESPONSIBILITIES, ACCOUNTABILITIES

• Identify and qualify new business rates opportunities through targeted market research.
• Support Rating Partners in developing and executing client engagement strategies across key markets.
• Track market activity, including relocations, lease events, developments and investment transactions.
• In collaboration with the firm’s Pitch & Pursuits team, coordinate and support preparation of pitches, proposals and client presentations.
• Develop and maintain a structured pipeline of leads and opportunities, ensuring regular Partner updates.
• Enhance [Employer hidden]’ market profile through networking, industry events or targeted campaigns.
• Support internal initiatives aimed at improving business development processes, reporting and intelligence gathering.
• Act as an ambassador for the firm’s brand, values and professional standards in all client and market interactions.

Qualifications

DESIRED KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATION

• Strong understanding of the London commercial property market, particularly within the occupier and investor community.

• Excellent interpersonal and communication skills, with the ability to engage confidently with senior stakeholders and Partners.

• Commercial awareness and an ability to identify and articulate client needs and opportunities.

• Highly organised, with strong attention to detail and an ability to manage multiple priorities simultaneously.

• Collaborative mindset and enthusiasm for working within a partnership environment.

• Experience using CRM systems, business intelligence tools and Microsoft Office applications.

• Proactive and self-motivated, with a professional and credible approach to relationship building.

• Ability to produce high-quality written materials, proposals and presentations.

• Knowledge of the business rates system or wider property advisory services (desirable but not essential).