Customer Services Admin

About the Role

We have an exciting opportunity for a Customer Service Administrator to join our busy Customer Services team at our Head Office in Stourton, Leeds. This role is ideal for someone who thrives in a fast-paced, high volume manufacturing environment where priorities can shift quickly, and no two days are the same. You will play a key part in supporting the smooth flow of orders from placement through to delivery, ensuring customers receive an efficient, responsive and professional service at all times. Working closely with Manufacturing, Procurement and internal departments, you will help manage changing demands, production constraints, and tight deadlines while maintaining high levels of accuracy and customer satisfaction

Your Duties and Responsibilities:

• Process customer orders accurately and in line with company procedures
• Manage multiple workflows simultaneously, ensuring deadlines are met within daily operational schedules
• Respond to customer enquiries via telephone and email in a professional, timely and solution-focused manner
• Monitor end-to-end order progress in a fast-moving manufacturing environment
• Proactively communicate any changes, delays or issues to customers
• Run stock allocations throughout the day to maximise product availability
• Liaise closely with Procurement and Manufacturing teams to obtain and update backorder and delivery information
• Process customer returns, credits, loan and trial orders in line with company policy
• Maintain accurate records within internal systems
• Support continuous improvement within the department
• Undertake additional duties as required

What we are looking for:

• Excellent verbal and written communication skills
• Proven ability to work effectively in a fast-paced environment
• Strong multitasking and organisational skills
• High level of attention to detail
• Excellent time management and prioritisation abilities
• Resilient, adaptable and solutions-focused approach
• Positive, “can-do” attitude with a willingness to learn

Education, Training and Experience Requirements:

• Experience in a customer-facing role
• Experience in Microsoft packages
• GCSE in English Language (A-C or 4+)
• Experience in ERP systems – Desirable

How to Apply We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email [contact hidden]. Due to the high volume of applications, we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.