Customer Services Admin

About the Role

We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site. In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.

Your Duties and Responsibilities:

• Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone
• Work towards teams set KPI’s
• Report any customer issues or order delays to the team leader
• Action daily reports and flag any anomalies
• Follow all standard operating procedures and advise of incorrect or missing information
• Ensure queries are actioned and sent to relevant clinics
• Support team members
• Support with any ad-hoc duties

What we are looking for:

• Excellent communication skills, both written and verbal
• Ability to multitask
• High attention to detail
• Excellent time management skills
• Can do positive attitude
• Willingness to learn

Education, Training and Experience Requirements:

• Experience in a customer-facing role
• Experience in Microsoft packages
• GCSE in English Language (A-C or 4+)
• Experience in ERP systems – Desirable

How to Apply

We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email [contact hidden]. Due to the high volume of applications, we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.