Care Navigator

🔒 Confidential Employer

Posted 25 March 2026

LOCATION

Hungerford

TYPE

Part-time

LEVEL

Entry-level

SKILLS

Communication skills Customer service IT skills Administrative support Teamwork Empathy

FULL DESCRIPTION

Care Navigator Vacancy

[Employer hidden — view at passion-project.co.uk] is looking for a motivated and compassionate Care Navigator to join our friendly and supportive primary care team.

About the role:

Our Care Navigators are the first point of contact for many of our patients – whether by phone or at reception. Using your communication skills and training you will:

Signpost patients to most appropriate clinician or service
Navigate patients to community, voluntary and other NHS services
Manage appointment bookings and enquires
Provide high quality administrative support to our clinical and management team
Handle sensitive information with discretion and professionalism

You will ensure patients receive timely, appropriate support while contributing to the smooth running of the practice.

About you:

We are looking for someone who:

Has excellent communication and listening skills
Is confident speaking to a wide range of people
Remains calm under pressure in a busy setting
Is organised and able to prioritise workload
Has good IT skills (experience with TPP SystmOne is desirable but not essential)
Demonstrate empathy, professionalism and teamwork

Previous experience in general practice, healthcare or a customer facing role would be advantageous, but full training will be provided.

What we offer:

33 hours per week worked across four days
Supportive and collaborative team environment
NHS pension scheme
A varied selection of well being and social events throughout the year including annual Summer and Christmas event
Opportunities for training and development

Send us your CV and covering letter