Your Responsibilities:

• Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and Customer Service Team and all other company personnel as appropriate.
• Undertaking some or all of the duties of other personnel in the absence of the latter as may be required
• Raising and process Warranty orders, Sales Orders, purchase orders and tooling requests.
• Managing various inboxes for the parts /service team.
• Encouraging teamwork and participate in the day to day business of the team.
• With the customer service supervisor review resource levels focusing on customer service level and KPI’s
• Managing the provision for a reactive (and pro-active where possible) customer service and spare parts solution to the end users, engineers, internal colleagues, focussing on customer service, KPI performance and business key results
• Reviewing processes with a focus on continuous improvement, ensuring relevant mapping, communication, team understanding and compliance
• Ownership of escalated issues whilst building knowledge and experience across the team      through coaching and knowledge transfer
• Day to day supporting management of the parts/service teams, monitoring workload, providing guidance, training and ensuring implementation of best practice for the efficient running of the team.
• Taking responsibility and lead the team forward with new company initiatives
• Be proactive in the consultative selling campaigns lead by factories.

Your Profile:

• Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
• To be a good, effective communicator verbally and by email at all levels
• Have a strong customer service ethic with a positive and pro-active approach
• Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.

What we offer:

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

Apply now:
www.liebherr.com/karriere