Your Responsibilities

• Order Book Management; Maintaining accurate and up-to-date order books for standard repairs and routine service activity, ensuring progress is tracked and delivery risks are highlighted early.
• Customer Communication & Reviews; Acting as the primary day-to-day customer contact for routine service work, including leading weekly order book review meetings and providing standard progress updates.
• Scheduling & Coordination; Coordinating service schedules in line with agreed priorities and capacity plans, working closely with the Shopfloor Operations Lead to align delivery commitments with workshop capability.
• Reporting & KPIs; Preparing and issuing regular service delivery reports, KPIs, and performance updates for internal and external stakeholders.
• Issue Escalation; Identifying delivery risks, delays, or deviations from plan and escalate to the Service Delivery Lead where required.
• Administrative Support; Supporting service delivery administration including documentation, job status updates, action tracking, and data accuracy within operational systems.
• Process & Continuous Improvement; Supporting improvements in service delivery processes, reporting, and customer communication to improve efficiency and customer satisfaction.
• Compliance & Governance; Ensuring service delivery activities are conducted in line with company policies, procedures, and quality requirements.

Your Profile

The successful candidate will require the following:

• Able to demonstrate previous experience in a similar role within the construction industry
• Ability to articulate highly developed customer service skills applied in a working environment of similar complexity
• Good communicator at all levels
• Flexible approach to work
• Able to work effectively in a pressurised environment
• Strong organisational, coordination, and problem-solving skills
• High attention to detail and accuracy

What we are offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development