Key Responsibilities

Please refer to the Job Description. Working hours are 07.00 am to 19.00pm with a 30 minute unpaid break.

Skills, Knowledge and Expertise

Essential Criteria

• Ability to make quick, confident decision under pressure.
• Ability to maintain composure when dealing with difficult situations or guests, keeping interactions calm and professional and when dealing with emergencies.
• Experience of minute taking.
• Excellent oral and written communication skills including report writing and presentation.
• Competent user of IT and digital platforms.
• Passionate about creating a high standard of service and ensuring a memorable guest experience.

These qualities are critical to thriving in the fast-paced, dynamic environment of a lodge. A Lodge Supervisor needs to balance leadership with compassion, attention to detail with flexibility, and customer service with operational efficiency.

Benefits

As well as becoming a valued member of our friendly community, and working in beautiful historic surroundings, we also offer the following benefits:

Meals - A free meal is available when on duty and the kitchen is open.

Holiday - A generous annual leave entitlement of 38 days per year (pro rata for part time posts), which includes all Bank and Public holidays.

Pension - On joining the College you will be automatically enrolled into the University pension Scheme, (“OSPS”).

Employee Assistance Programme - 24/7 access for you and your spouse/partner to a broad spectrum of services, including Health Management, Online and Face-to-Face Counselling, and Debt Management. Practical information and advice can also be accessed on all common topics, such as Consumer, Legal, Finance, Housing, Benefits, Family.

Bus Ticket Loan - You may, on the completion of your probation period, be entitled to receive an interest-free loan to enable you to purchase an annual season ticket for travel by bus, with a discount of 5% on the overall cost.

Personal Development - Staff are encouraged to develop both professionally and personally and the College supports employees to develop their skills and improve their performance throughout their time with the College.

Family-friendly policies - The College has a range of family-friendly policies in place, including parental and family leave, and flexible working.

Childcare Services - Open to University and College Staff and Students, the University owns a number of nurseries and has places at a number of Community nurseries which employees can apply for.

Oxford University Discounts - College staff will receive a University card which provides the following discounts:

• Free entry to Oxford Colleges and libraries
• 10% discount in some University shops.
• Free access to the University Botanical Gardens and Harcourt Arboretum.
• Discounted computer software from the University Computing Service.

Access to Sports Facilities and Punt Hire - Staff may use the College’s sports facilities and sign up for punt hire during the summer period for a small fee. Staff can also sign up for free to the University Club and use the University Sports Centre on Iffley Road at discounted rates.

Library - College staff have access to the Meyricke Library, open 24 hours a day.

Eye Test/Glasses Reimbursement - a free eye test and a glasses contribution are offered for staff that are regularly display screen equipment (DSE) users and who have been advised they need glasses for DSE use.

Flu Vaccinations - a yearly flu vaccination scheme where staff not otherwise eligible to receive a free vaccination can obtain one at the cost of the College.

Staff Entertainment - The College arranges social events including coffee mornings, staff summer and Christmas party as well as a children’s Christmas party.

Electric Vehicle Salary Sacrifice Scheme (subject to earnings criteria) - via Tusker.

Cycle to Work Salary Sacrifice Scheme – by Green Commute initiative.

Secure Bike Parking - bikes can be locked away securely on site.

On site Gym - Induction required prior to use.

Multifaith Room – available for staff and students.

Discounted Guest Rooms - Staff may book a guest room at Jesus College at a discounted rate, subject to availability and terms and conditions.