Ecommerce Coordinator

Key Responsibilities:

• Support the day‑to‑day trading and performance of ecommerce platforms, ensuring products are accurately merchandised and presented in line with brand standards.
• Maintain and optimise product listings, including descriptions, specifications, pricing, imagery, and categorisation.
• Support ecommerce‑related customer enquiries, returns, and order issues, providing professional and timely responses. Liaise with the warehouse to ensure timely and accurate dispatch
• Manage product categories and site navigation to improve usability and customer journey.
• Analyse website traffic, user behaviour, and sales performance to identify opportunities for optimisation and growth.
• Support the planning and execution of onsite promotions, campaigns, and targeted offers.
• Track and report on key ecommerce KPIs, including conversion rate, average order value, customer acquisition cost, and customer lifetime value, using analytics tools and Excel.
• Work closely with marketing, sales, and ecommerce specialists to support campaigns, site updates, and new feature implementation.
• Attend meetings, present performance updates where required, and support wider ecommerce initiatives.

Required Skills

• Experience or strong interest in ecommerce operations, trading, or digital retail.
• Customer service experience within a retail or ecommerce environment is desirable.
• Good understanding of ecommerce performance metrics and online customer journeys.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook).
• Detail-oriented, proactive, and deadline-driven.
• Luxury brand or retail experience preferred.
• Customer service experience within a retail or ecommerce environment is desirable.

Education & Experience

• GCSEs or A-levels required (Bachelor’s degree in marketing, Business, or related field preferred).
• Basic knowledge of ecommerce platforms and MS Office Suite.
• Nice to have: Knowledge of automotive and motorsport industries.

What can we offer you?

• An attractive salary which will grow in line with your ongoing development and impact
• 25 days holiday + birthday with an opportunity to purchase extra days
• Training opportunities for continuing professional development
• Onsite subsidised staff restaurant
• Car and pension salary sacrifice schemes
• Cyclescheme
• Exercise classes
• Paid time off for volunteering
• Consultations with our Fit 4 Life expert
• Social events throughout the year
• Exclusive company discounts
• Life assurance

We are an equal opportunities employer

At [Employer hidden — view at passion-project.co.uk] we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.

Come and make a difference.