Clinical Services Administrator

Main Duties & Responsibilities

We are looking for someone who is passionate about maintaining the high standard of patient care and experience at [Employer hidden]. The successful post holder will be responsible for:

Consultant Support

• Work closely with consultants to coordinate their clinic diaries and appointment schedules
• Act as a key point of contact for patients and consultants regarding patient bookings, follow-ups, and clinic needs
• Ensure smooth running of consultant sessions, including preparation of clinic rooms and materials
• Send referrals to third-party providers (e.g. imaging centres or pathology labs) and monitor progress
• Liaise with the clinical team to ensure results are tracked, followed up, and sent to the appropriate parties in a timely manner
• Support internal communication and care coordination between multidisciplinary teams

Patient Administration

• Welcome patients and visitors to the clinic in a professional and friendly manner
• Manage patient bookings, cancellations, and enquiries via phone, email, and in person
• Maintain accurate, confidential patient records in accordance with GDPR and clinic policies
• Assist patients with queries relating to their care pathway or upcoming appointments

Clinic Operations

• Perform regular stock checks for medical supplies, consumables, and equipment
• Monitor and order clinical stock, including medications, to ensure availability and compliance
• Oversee safe handling, recording, and reconciliation of any drugs stored onsite
• Maintain a clean, organised and safe clinical environment, supporting CQC and internal standards
• Support with daily opening and closing procedures and general clinic upkeep

Finance and Systems

• Process patient payments and issue invoices and receipts
• Assist with reconciliation of daily takings and financial queries
• Liaise with the Finance team when required

Essential Skills

Essential:

• Previous experience in a healthcare administration, clinical receptionist, or medical secretary role
• Excellent interpersonal and communication skills, both written and verbal
• High attention to detail and strong organisational skills
• Ability to manage multiple tasks and work calmly under pressure
• Confident using Microsoft Office and able to learn new systems quickly
• Professional, approachable, and team-oriented attitude

Desirable:

• Experience supporting consultants or clinicians in a private healthcare setting
• Familiarity with stock control or drug inventory procedures
• Understanding of clinical environments and care delivery pathways

Why Join [Employer hidden]?

• Competitive salary starting from £26,000 per annum
• Work alongside expert clinicians in a respected, high-performing environment
• Be part of a friendly, collaborative, and patient-focused team
• Opportunities for training and professional development
• Staff wellbeing initiatives and team events
• Central London clinic with excellent facilities