Customer Service Administrator

Job description

We are looking for a motivated Customer Service Administrator to join our team. The ideal candidate will have strong communication skills and the ability to manage multiple tasks in a fast-paced, customer-focused environment.

Key Responsibilities:

• Perform general administrative duties and data entry
• Answer and direct customer phone calls
• Log customer enquiries and field service calls into a bespoke Service Management System
• Process sales orders and ensure accurate data entry
• Update customers and clients on the status of their enquiries/jobs
• Communicate with various departments and field service engineers to progress calls efficiently
• Excellent written and verbal communication skills
• Manage tasks within deadlines while multitasking in a high-pressure environment

Qualifications:

• Experience working in a customer-focused environment
• Strong written and verbal communication skills
• Ability to work under pressure and demonstrate a determined approach to problem-solving
• Capable of building rapport with customers and engineers over the phone
• Confident IT user, with proficiency in Microsoft Office and in-house systems
• Excellent telephone manner and ability to go the extra mile to ensure customer satisfaction

Employment Type:

Full-time/Hybrid

### If you are a team player with a passion for customer satisfaction and a strong work ethic, we would love to hear from you!