Clinic Front of House & Chaperone
SKILLS
FULL DESCRIPTION
Clinic Front of House & Chaperone
As a result of [Employer hidden — view at passion-project.co.uk]'s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams. This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK's leading Cosmetic Surgery providers. We are now actively recruiting for a full-time clinic administrator in our London Clinic.
Celebrating [Employer hidden]'s success - Join the [Employer hidden] team
This is a fantastic opportunity to join a fast-growing and productive clinic within one of the UK's leading Cosmetic Surgery providers.
We are now actively recruiting for a full-time clinic administrator in our London Clinic.
Clinic Front of House (FOH)/Receptionist
- As FOH you are responsible for all persons coming through the clinic doors ensuring they are managed appropriately, provided with all suitable information, and passed to the appropriate clinic team member. You are responsible for ensuring patients provide information and signatures whilst on site and prior to departing the clinic. As FOH are on hand to assist with any day-to day incoming information and administrative tasks within the clinic.
Chaperone
- As a Chaperone you are an impartial observer present during our patients’ physical examination with the surgeon. You are responsible for gaining all signatures required during the activity you are chaperoning to provide a seamless patient process. Full training will of course be provided.
Main purpose of job:
- Update patient's records to reflect tasks completed when in clinic
- Act as an impartial observer when carrying out chaperoning duties
- To liaise with GP surgeries daily to ensure GP information is received well in advance of patient’s operations.
- Overseeing and organisation of the patient’s administrative milestones.
- To deliver the highest quality patient experience at all times, with particular reference to [Employer hidden]’s Brand Standards and the Care Quality Commission (CQC).
- To ensure that all staff comply with the GDPR and treat all patients with respect and dignity, including keeping all notes confidential and understanding the required processes to achieve this.
- Be a point of contact for patients and assist with any queries.
- Providing high-quality customer service to patients
- Answering phones, texts and emails providing information and processing messages.
- Ensuring that all paperwork has the necessary signatures
- Ability to remain well organised, prioritise workload and handle patients with a clear and helpful attitude.
- Provide an administrative service to patients, such as booking appointments, advising Surgeon availabilities or arranging photos, etc.
- Monitor and respond to enquiries made through the implant query hotline and email address.
- Contact patients at crucial points throughout their pre and post-operative journey to maintain excellent service and level of communication.
- Provide patients with information regarding expectations, admission information and requirements, pre and post-operative advice, instructions and providing moral support to all patients.
- To provide support and assistance to other departments when needed.
Apply
Apply by emailing [contact hidden] along with your CV and cover letter. Only successful applications will be contacted.