Patient Coordinator
SKILLS
FULL DESCRIPTION
Celebrating [Employer hidden — view at passion-project.co.uk]'s success - Join the [Employer hidden] team
This is a fantastic opportunity to join a fast growing and productive clinical hub within one of the UK's leading Cosmetic Surgery providers. You must be confident, self-motivated and have the ability to work individually alongside a very determined team.
Main purpose of role:
The Patient Coordinator (PC)’s main responsibility is to deliver the highest level of service and productivity at all times. The PC will manage patients through their journey with [Employer hidden] face to face or virtually via eConsult. The whole process must be to the highest quality of service to patients and in accordance with [Employer hidden] policies and procedures as well as all relevant legislation.
KPIs:
- The PC is targeted specific to patient outcomes and patient satisfaction.
- The aim of the PC is to ensure that [Employer hidden] is the patient’s preferred choice for their cosmetic surgery procedure.
- The PC must ensure that every new opportunity is maximised within an optimum time frame.
- The PC must ensure that the Surgeon’s consultation and theatre time effectively utilised.
- The PC must ensure that they deliver and maintain the highest quality of service, care and patient experience in accordance with [Employer hidden]’s policies, procedures, brand standards and patient feedback.
Key responsibilities:
- Delivering exceptional service and patient experience.
- Ability to spot an opportunity.
- Gaining commitment.
- Communication.
- Prioritisation.
- Tight management of each step of the Patient’s journey at [Employer hidden].
- Strict and accurate administrative responsibilities.
- Disciplined database management.
- Working towards deadlines.
- Achieving targets.
Apply
Apply by emailing [contact hidden] along with your CV and cover letter. Only successful applications will be contacted.