Customer Service and Distribution Assistant

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Carlisle
TYPE
Part-time
LEVEL
Entry-level
SALARY
£15,527 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Administrative Skills Order Processing Database Management Communication Skills Prioritization Attention to Detail

FULL DESCRIPTION

The Customer Service and Distribution Assistant will be involved in supporting a global organization in the distribution of books. The role includes responding to emails, processing sales orders, maintaining the customer database, and warehouse tasks.

Tasks and responsibilities

  • Answer customer emails, letters, and telephone calls; responding to enquiries by providing information and advice as appropriate
  • Enter customer orders received from a variety of sources (email, website, post); ensuring correct pricing is applied, and creating pro-forma invoices for pre-payment when required
  • Process customer payments received from a variety of sources (bank transfer, cheques, credit card, Paypal, etc.)
  • Book shipments for dispatch either by email or on-line; including producing customs documentation as required
  • Submit purchase orders to publishers; following up as required
  • Process supplier invoices; preparing them for payment
  • Maintain and update both the customer and product databases; ensuring information is up-to-date and accurate
  • Answer the telephone; responding to queries or directing calls as appropriate

Distribution

  • Liaise with third-party delivery drivers, collecting and delivering orders
  • Monitor the levels of warehouse supplies (such as packaging materials); alerting the Distribution Manager when supplies are running low

General

  • Adhere to all relevant Health and Safety requirements
  • Any other reasonable task required by the line manager or as a member of the Langham Service Centre team.

Person Specification

  • Experience of administrative work, involving multiple tasks on a daily basis
  • Good computer skills, including the use of bespoke software
  • Excellent communication skills both written and verbal
  • Ability to prioritise work, forward plan and meet deadlines
  • Attention to detail

Salary and Other Benefits

  • Remuneration: £15,527 per annum. Part-time role.
  • Hours of work: 22.5 hours per week.
  • Place of Work: Langham Service Centre, Lancaster Street, Carlisle. CA1 1TF
  • Holidays: 15 paid working days in addition to UK public holidays and those working days falling between Christmas and New Year. Pro-rata for the part time role.
  • Pension: LPUKI will pay pension contributions equivalent to 8% of your salary.
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