Care Support Assistant

Job Purpose

To provide high-quality, compassionate care and support to individuals in their own homes who require assistance due to age, illness, disability, or other reasons. The role focuses on promoting the independence, dignity, and well-being of service users in line with their personal care plans. The Care Support Assistant helps individuals maintain their quality of life through personal care, emotional support, companionship, and enabling their engagement with daily living activities. All care must be delivered in a manner that aligns with the Care Quality Commission (CQC) guidelines, Skills for Care best practices, and relevant legislation such as the Health and Social Care Act.

Key Duties and Responsibilities

• Caring for Service Users
• Moving Service Users
• Service User Comfort and Mobility
• Personal Care Support
• Well-Being and Mental Health Support
• Safeguarding and Protection
• Infection Control and Health & Safety
• Communication and Confidentiality
• Equality, Diversity, and Inclusion
• Teamwork and Development

Expectations

[Employer hidden — view at passion-project.co.uk] is committed to providing equal opportunities and promoting equality, diversity, and inclusion in all aspects of employment and service delivery. No employee, job applicant, or service user will be discriminated against or receive less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010.

Employees must ensure they work safely to protect themselves, colleagues, service users, and the public, adhering to the Health and Safety at Work Act 1974 and CQC’s Fundamental Standards.

Comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 by ensuring the confidentiality and security of all personal and sensitive information.

Key Attributes for a Care Support Assistant:

• Empathy and Compassion
• Reliability and Dependability
• Communication Skills
• Attention to Detail
• Adaptability
• Physical Stamina
• Respect and Dignity
• Problem-Solving Skills
• Commitment to Learning

Follow all infection prevention and control policies to minimise the risk of spreading infections, complying with The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

[Employer hidden] operates a smoke-free policy in all service users’ homes and workplaces. Smoking, including electronic cigarettes, is not permitted during working hours or on service user premises.

All employees have a duty to safeguard vulnerable adults as outlined in the Care Act 2014 and CQC’s Regulation 13.

Uphold high standards of care through adherence to clinical governance principles and continuous improvement.

This position is exempt from the Rehabilitation of Offenders Act 1974. An enhanced Disclosure and Barring Service (DBS) check is required.

Maintain confidentiality at all times, both during and after your employment.