Customer Success Manager
🔒 Confidential Employer
Posted 24 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Communication skills
Client Relationship Management
Analytical skills
Project Management
Customer Advocacy
Training and Guidance
Interpersonal skills
Excel
FULL DESCRIPTION
Customer Success Manager
London
Responsibilities:
- Own overall client relationship, enabling them to unlock value from their partnership with [Employer hidden — view at passion-project.co.uk]
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from [Employer hidden] engage with key stakeholders at your clients
- Be the customer’s advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the [Employer hidden] platform
- Communicate major product updates and releases ensuring clients enact changes
Requirements:
- Bachelor’s degree
- 1-4 years of experience in relevant roles, ideally from software companies
- Extremely strong presentation and communication skills
- Proactive, highly organized, with the ability to manage multiple tasks
- A true value-enabler who relishes helping clients achieve their business goals
- Fast learner who can understand and articulate technology at any level
- Rich and effective interpersonal skills
- Strong analytical skills
- Growth mindset – always pushing yourself out of your comfort zone
- Excellent computer skills, including Excel
- Experience in technology-related fields, preferably web-based software
- Must be eligible to work in the UK – we are unable to provide sponsorship at this time
This is a Hybrid role, and you will be required in our London office three days per week.
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