Quality Assurance Officer

Are you passionate about delivering high-quality care and ensuring the well-being of clients?

We are seeking a dedicated and compassionate individual to join our Coleraine team as a Quality Assurance Officer. Covering the Coleraine and surrounding areas, you will report to our [Employer hidden] office in Coleraine. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.

Your Benefits:

• £500 Joining Bonus – paid after 6 months in your role
• Excellent pay rate: £14.55 per hour + 30p per mile mileage
• Generous weekday and weekend On-Call Rate
• Enhanced Bank Holiday Rate: up to £29.10 per hour
• Permanent Contract (no zero-hours)
• Eligible to apply for a Blue Light Discount Card
• Free tunic supplied
• Company Pension
• Access to our Employee Mental Health Support Line
• Paid and ongoing comprehensive training
• Further education opportunities
• A mobile phone will be provided for work purposes
• Career progression opportunities
• Support from Management
• Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland

The Role:

We are seeking a compassionate individual with a strong drive and passion for ensuring the well-being of vulnerable individuals in the comfort of their own homes. The ideal candidate is not only driven but also proactive, demonstrating the ability to effectively prioritise tasks, work independently and solve problems on their own initiative. Exceptional communication skills, both verbal and written, as well as proficiency in electronic communication, are crucial for success in this role. A positive, friendly, and professional demeanour is essential, coupled with flexibility regarding working hours. The successful candidate will demonstrate the ability to self-manage time and workload efficiently, ensuring the achievement of targets. Furthermore, they will play a key role in promoting and instilling the company’s values within their team, leading by example, and maintaining confidentiality in all aspects of their work.

The main duties of this role are:

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

Essential Criteria

• Minimum of 1 year of domiciliary care experience.
• Enhanced Access NI clearance.
• Full driver’s licence and access to a car & car insurance in connection with business.
• Mobile phone.
• NISCC registered.
• Availability between the hours of business (7am – 11pm approx.).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory Experience.
• ICT Experience.

*[Employer hidden] is an Equal Opportunities Employer.*

Please Note: Applicants within the last 6 months need not reapply.

*The Company operates a No Smoking Polic*

A satisfactory Enhanced Access NI check will be required for this post The [Employer hidden] Group of companies, as per the Access NI Code of Practice,  has a policy on the secure handling, use, storage and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department. If successful please be aware that we have a policy on the recruitment of ex-offenders. Our Policy states that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to fully and accurately disclose all criminal convictions will lead to the withdrawal of the offer.

### We are delighted you want to be part of our team!

### Please fill in the short form below and one of our team will be in touch:

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3Next of Kin

4Convictions/Investigations

5Employment

6Criteria

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### Personal Details

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### Additional Details

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### Next of Kin

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### Convictions/Investigations

INVESTIGATIONS/REPORTS

1. Have you ever been the subject of an Adult or Child Abuse investigation or been previously referred to the Independent Safeguarding Authority/DBS as a result of misconduct involving a child or a vulnerable adult?(Required)

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If yes, provide full details below:(Required)

2. Have you ever been reported to NMC/NISCC?(Required)

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CONVICTIONS/OFFENCES

Due to the services provided the majority of posts within the Company are governed by the Protection of Children & Vulnerable Adults (NI) Order 2003 and the Rehabilitation of Offenders (Exceptions) Order NI 1979. Disclosure of offences will not automatically debar you from applying for the post.

Do you have any convictions that are not “protected” as defined by the Rehabilitation of Offenders (Northern Ireland) Order 1978, as amended in 2014?(Required)

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If yes, provide full details below:(Required)

All disclosures will be reviewed for compatibility with the post.

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### Employment History

Our governing body, RQIA requires all applicants to provide a full employment history. Please detail your employment history from when you left school to present.

Please also include periods of time when you were not in paid employment, caring for relatives, time spent in education/training, travelling or volunteering at home or abroad.

### Current/Most Recent Employer

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### Job Criteria

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### References

Please complete the details of two reference which must include your present/most recent employer. • Relatives cannot be named as referees. • Character references can be sought from a GP, religious official or friend who is not a relative.

We will only seek references after an offer of employment is accepted. We may seek references from your previous employers if one from your current/most recent employer is unobtainable. Please note we are required to obtain a reference from all previous employments within Health & Social Care. Please complete reference details in full.

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### Reference 1 (Most Recent Employer)

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### Reference 2 (Character/Employer)

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### Declaration

Declaration(Required)

I confirm I understand and accept offers of employment and subsequent appointment will be subject to the outlined declaration.

Declaration: Offers of employment and subsequent appointment will be subject to: – The information I give being correct and any omissions, misleading or false information may provide grounds for withdrawal of offer or termination of employment. – Satisfactory references, Enhanced Access NI disclosures, evidence document checks, medical information and relevant registration checks as deemed acceptable to the company. – Training and/or induction will not be paid : • If pre-employment checks are not satisfactory. • If you do not complete the induction process. • If we withdraw offer of employment. • If you do not complete induction to a satisfactory standard. • If you do not commence employment with the company. – Registration with the appropriate body as required under statutory regulation i.e. NMC/NISCC. -Access NI: Should you be successful in obtainning a position with the company any offer will be subject to receipt of a satisfactory Enhanced Access NI check and employment may not commence until the disclosure has been received. You will be required to complete an application for an Enhanced Access NI check if you are invited to interview. All information provided will be kept in the strictest confidence and only be used for the purposes of assessing your suitability for the post you have applied. The company has a policy on the Recruitment of Ex-Offenders which is available on request. Access NI have a written Code of Practice which can be downloaded from the following website: https://www.nidirect.gov.uk/ – The company’s Access NI Data Policy and GDPR Privacy Notice for Job Applicants is available to view on the company website: www.domesticcareni.com, located in the footer (bottom of the website). Please note: We reserve the right not to shortlist due to an incomplete application form. Access NI Disclosure Consent(Required) I agree to the Access NI Disclosure information. •I understand that an Enhanced Access NI Disclosure costs £32. Should I be successful for the position for which I have applied I understand and agree that the company will initially pay this cost on my behalf and that this fee will be deducted from my first wage. •I permit [Employer hidden]/MD Healthcare Ltd/Ashdon to approve my e-application based on the information I have provided. •I understand the significance of making a ‘Barred List Check application’ should I be on a barred list. •I understand that a check will be made to confirm my identity and ensure I have the right to work in the UK. •I give my permission to the company to progress with an application that involves a barred list check. •I understand that as deemed appropriate by the company it may be necessary for an Access NI re-check to be carried out. I give my permission in such circumstances for relevant ANI fee to be deducted from my wages. Should you be successful in obtaining a position with the company any offer will be subject to receipt of a satisfactory Access NI and employment may not commence until the disclosure has been received. You will be required to complete an enhanced e-application online to Access NI prior to your induction date. All information provided will be kept in the strictest confidence and only be used for the purposes of assessing your suitability for the post you have applied. The company has a policy on the Recruitment of Ex-Offenders, which is available on request. Access NI have a written Code of Practice which can be downloaded from www.dojni.gov.uk/index/accessni/support/code-of-practice.htm Please note that the Company under which we process Access NI Disclosure Applications is [Employer hidden]/MD Healthcare Ltd/Ashdon. This is for administrative purposes only and may not be the Company to which you have applied. All information provided by Access NI will be treated sensitively and confidentially and will be handled by authorised personnel only. GDPR Privacy Notice Disclosure(Required) By submitting your application, you confirm that you have read and understood the GDPR Privacy Notice for Job Applicants. You acknowledge and agree to the processing of your personal data in accordance with the terms outlined in the notice. This includes the collection, use, and storage of your personal information for the purposes of recruitment and, if successful, employment. Please tick the box to confirm your acceptance of these terms. [View GDPR Privacy Notice for Job Applicants](https://optimumcaregroup.co.uk/gdpr-policy/). How did you become aware of this job role?(Required) Please SelectIndeed.comFacebookOther social media platformjobapplyni.comStaff MemberGoogle SearchFriend or Family memberOther Name of staff member who referred you:(Required) Do you require sponsorship?(Required) No Yes Signed(Required) Date(Required)  DD slash MM slash YYYY

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[Employer hidden], Optimum Nurse & MD Healthcare are part of the [Employer hidden] Group of companies.

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