Crew Member
SKILLS
FULL DESCRIPTION
As a crew member, you'll be responsible for delivering fast, friendly, and accurate service in a fast paced environment. This role focuses on taking orders, handling payments, coordinating takeaway orders and ensuring customers receive their food quickly and correctly whilst maintaining high standards of cleanliness and customer service.
About the Role
As a crew member, you'll be responsible for delivering fast, friendly, and accurate service in a fast paced environment. This role focuses on taking orders, handling payments, coordinating takeaway orders and ensuring customers receive their food quickly and correctly whilst maintaining high standards of cleanliness and customer service.
Requirements
Key Responsibilities
- Greet customers and provide a friendly, welcoming service
- Take takeaway orders accurately using our EPOS system
- Handle cash, card, and online payments responsibly
- Assist customers with menu choices, deals, and allergen information
- Communicate clearly with kitchen staff to ensure smooth order flow
- Check and hand over takeaway orders accurately and efficiently
- Organise and manage order collection areas
- Keep front counter, takeaway area, and service stations clean and tidy
- Replenish packaging, sauces, napkins, and front of house supplies
- Follow food safety, hygiene, and company standards at all times
- Support team members during busy service periods
Qualifications & Skills
- Previous takeaway, fast food, or customer service experience preferred but not essential
- Friendly, positive and customer focused attitude
- Ability to work in a fast paced environment
- Good communication and teamwork skills
- Basic cash handling and numeracy skills
- Flexible availability, including evenings, weekends, and bank holidays
Key Competencies
- Speed and accuracy
- Excellent customer service
- Reliability and punctuality
- Cleanliness and attention to detail
- Ability to stay calm under pressure
Working Conditions
- Fast paced takeaway restaurant environment
- High volume customer interaction
About OUR Company
We’re looking for enthusiastic, reliable, and customer focused team members to join our crew. You’ll play a key role in delivering amazing food and excellent service while helping create a welcoming experience for every guest. We are always looking for talented people with a passion for the hospitality industry. In return, you'll get a fun, fast paced workplace, competitive pay, flexible working hours, staff meals and employee discounts. We'll help you develop further in hospitality industry as well as many growth opportunities within our company.