Guest Relations Manager
SKILLS
FULL DESCRIPTION
Guest Relations Manager
Bow, London, UK
Job Type: Part Time
Workspace: Bow, London
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About the Role
The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services, handling feedback and complaints, and maintaining a positive brand image at all times. This role acts as the primary point of contact between guests and the organisation, ensuring satisfaction, loyalty, and brand reputation.
Requirements
Key Responsibilities
- Welcome guests and ensure a warm, professional first impression
- Handle guest complaints, concerns, and special requests promptly and diplomatically
- Maintain strong relationships with our cooperate clients
- Monitor guest satisfaction through feedback, surveys, and online reviews
- Coordinate with front of house team and directors
- Ensure service standards and brand guidelines are consistently met
- Train and coach staff on customer service excellence and guest engagement
- Prepare guest reports, service recovery logs, and performance metrics
- Assist with cooperate orders
Qualifications & Skills
- 3+ years of experience in guest relations, front office, or hospitality management
- Excellent communication and interpersonal skills
- Strong problem solving and conflict resolution abilities
- Customer-focused mindset with attention to detail
- Ability to work flexible hours, including weekends and holidays
- Multilingual skills are an advantage but not necessary
Key Competencies
- Exceptional customer service orientation
- Leadership and team management
- Time management and multitasking
- Cultural awareness and discretion
Working Conditions
- Fast paced hospitality environment
- Frequent interaction with guests and staff
- Standing and walking for extended periods may be required
About OUR Company
We’re looking for enthusiastic, reliable, and customer-focused team members to join our crew. You’ll play a key role in delivering amazing food and excellent service while helping create a welcoming experience for every guest. We are always looking for talented people with a passion for the hospitality industry. In return, you'll get a fun, fast paced workplace, competitive pay, flexible working hours, staff meals and employee discounts. We'll help you develop further in hospitality industry as well as many growth opportunities within our company.
Submit your CV