Chief Commercial Officer

Key Responsibilities:

• Develop and execute a commercial strategy to expand market share and maximise profitability in revenue cycle management (RCM) services.
• Drive new commercial opportunities with healthcare providers, private practices, hospitals and insurers, ensuring [Employer hidden]' services are positioned as a trusted, high-performing solution.
• Translate financial and operational data into actionable business growth plans, pricing models and performance targets.
• Own and lead pricing strategy and commercial terms for enterprise facility clients, including the development, negotiation, and governance of individual pricing and contract structures.

Client and Partnership Development

• Establish and deepen relationships with healthcare decision- makers, technology partners and insurers to drive sustainable revenue pipelines.
• Lead commercial negotiations for service agreements, pricing structures and performance guarantees - ensuring mutually beneficial outcomes.
• Champion a client-first culture across the business, ensuring consistent delivery excellence and high levels of satisfaction and retention.

Revenue Cycle and Operations Integration

• Partner closely with the Operations, Finance and Technology teams to align commercial objectives with operational performance and system capability.
• Leverage deep, end-to-end revenue cycle insight of the full revenue cycle, from claims submission through to reimbursement, to identify gaps and opportunities that can be translated into scalable solutions, driving client acquisition, expansion within enterprise accounts and sustained revenue growth.
• Leverage data analytics to monitor client retention and value, revenue trends and contractual risk, adjusting commercial strategies accordingly.

Leadership and Organisational Development

• Lead and mentor a high-performing commercial team, fostering collaboration, accountability and measurable results.
• Own performance metrics and accountability across business development, client engagement and margin optimisation, ensuring regular reporting and performance tracking.
• Serve as a key member of the Executive Leadership Team, contributing to broader corporate strategy, governance and growth planning.

Marketing and Digital Insight

• Set and direct [Employer hidden]’s marketing strategy to strengthen brand visibility, drive lead generation and position the company as a trusted leader in revenue cycle and practice management solutions.
• Ensure all marketing initiatives- including digital campaigns, thought leadership and client communications - are fully aligned with commercial objectives, sales targets and market expansion plans.
• Represent the organisation at key industry events, client forums and partnership meetings.

Qualifications and Experience

• 12+ years' senior commercial experience within private healthcare - specifically private health insurance (claims/reimbursement side) or hospital-based commercial roles.
• Proven track record in business development and direct sales, with a strong record of winning and growing enterprise accounts.
• Experienced contract negotiator with the ability to manage complex, multi-site client requirements.
• Strong marketing leadership capability - able to set strategy and drive execution.
• Demonstrated ability to lead and develop commercial teams across multiple locations.
• Technically fluent - comfortable with CRM systems, data analytics platforms and performance dashboards.
• Established network within the private healthcare, medical billing and insurance ecosystem.
• Comfortable operating in both high-growth and established business environments.

Additional Info:

This role is based in Haywards Heath, on a hybrid basis, with a minimum of 3 days per week on-site. Regular travel is required to support client engagement and to attend [Employer hidden] locations in Ireland and the UK.