Practice Manager

Primary responsibilities

• Develop and lead the transformation the practice to ensure long term sustainability and efficiency
• Develop working at scale and ensure maximum effectiveness within this model.
• Strategic view of, and ownership of, QOF and Enhanced Services
• Ownership of all company policies including Business Continuity Plan

Organisational Leadership and Development

• Long term organisational planning
• Manage organisational risk including upkeep of central risk register with regular reports to the partners

Financial and Business Development

• Finance – ensure adherence to agreed budget.
• Contract Management – Advise on contracts and make recommendations

People Management, Workforce Planning, Appraisals, and Culture Development

• Link with HR department to ensure sustainable workforce planning, recruitment & retention model is in place. Ensure strategies and processes are in place for effective utilisation of staff – drive efficiencies
• Complete regular performance reviews and annual appraisals with practice team
• Contribute to a no-blame culture where excellence is sought and quality and consistency of services is achieved
• Treat colleagues, patients and visitors with dignity and respect at all times
• Support and Lead employee relations issues within practice with the support of HR
• Recruitment and succession planning within Practice with the support of HR

Governance and Compliance Excellence

• Infection prevention control lead
• Information Governance – Ensure compliance with all internal policies throughout the practices
• CQC Compliance – Ensure all requirements of CQC registration are met
• Maintain confidentiality at all times ensuring you adhere to all Information Governance and Data Protection standards
• Ensure all quality improvement action plans are adhered to at all times

Development and Management of Effective Partnerships – Internal and External

• Manage relationships with other local providers to patient population
• Support relationship with local ICB, Council, NHS England and other bodies.
• Attend relevant meetings & forums both internal and external
• Manage relationship with landlords as required
• Support patient participation group(s) and patient engagement; Ensure patients are at the centre of everything we do
• Work collaboratively with colleagues for the benefit of the patients and organisation
• Proactively be a champion for Pier Health Group

Process Development & Problem solving

• Ensure effective clinical models are implemented and refined to deliver care based upon patient needs and demand
• Ensure appropriate processes in place to manage assets and facilities
• Advise on escalated or serious complaints, near-misses and significant events to ensure learning is shared across the group.
• Specific project management as agreed with partners.

Effective Communication and Working Relationships

• Effective communications and knowledge sharing with staff within Pier Health Group practices.
• Effective communications and liaison with external stakeholders such as PCN, ICB or Health & Social Care providers.
• Effective working relationships with Managers and Staff at all levels and locations within the Pier Health Group
• Effective working relationships with patients and their carers / representatives
• Effective working relationships with GPs and Allied Health Care Professionals
• Responding to transformation and changes in primary care service delivery

Person specification

Qualifications Essential Desirable

• Educated to degree level or equivalent 
• Management and Leadership experience 

Experience Essential Desirable

• Experience of working in a health care setting 

Skills Essential Desirable

• Excellent communication skills (written and oral) 
• Good IT skills 
• Clear, empathetic manner 
• Good knowledge of MS Office and Outlook 
• EMIS/Systmone/Vision user skills 
• Effective time management (planning and organising) 
• Ability to work as a team member and autonomously 
• Good interpersonal skills 
• Problem solving and analytical skills 
• Ability to follow policy and procedure 

Personal qualities Essential Desirable

• Inclusive and diverse thinker 
• Flexible and cooperative 
• Motivated 
• High levels of integrity and loyalty 
• Sensitive and empathetic in distressing situations 
• Ability to work under pressure 

Other requirements Essential Desirable

• Flexibility to work outside of core office hours 
• Disclosure Barring Service (DBS) check 
• Access to own transport and ability to travel across the locality 