Distribution Account Manager

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Project Management Communication Skills Workflow Management Microsoft Office Scheduling Organization Client Relations

FULL DESCRIPTION

Join [Employer hidden — view at passion-project.co.uk] as a Distribution Account Manager and oversee daily operations for a variety of clients, including, client support, content booking, troubleshooting, and ensuring deadlines are consistently met. The role also supports the wider department across physical distribution, electronic delivery, and live events.

What You’ll Do:

The Distribution Account Manager is responsible for the day-to-day operations within the Distribution Account Management team, including the management and servicing of various API, self-generated, and [Employer hidden] booking clients. The role ensures that all requests for DCPs (both features and trailers) are created, managed, and delivered to cinemas and venues worldwide within required deadlines.

Purpose

  • Coordinate and manage end‑to‑end project and order operations, ensuring accurate planning, prioritisation, and smooth delivery across internal teams and third‑party partners.
  • Act as a primary client contact, maintaining strong relationships, managing expectations, providing updates, and ensuring high‑quality service throughout the project lifecycle.
  • Oversee distribution processes, including order processing, courier logistics, equipment knowledge, and demand planning to ensure efficient and cost‑effective delivery.
  • Support cross‑department collaboration, helping resolve issues, escalating when needed, and contributing to workflow improvements and team effectiveness.
  • Drive continuous improvement, evaluating processes, enhancing service standards, and supporting strategic goals within the department and wider organisation.

What You’ll Bring:

  • Strong scheduling, organisation, and calendar‑management abilities
  • Excellent written, verbal, and active listening communication skills
  • High level of service orientation supported by strong emotional intelligence
  • Proficient in Microsoft Office (PowerPoint, Excel, etc.)
  • Experienced with workflow and collaboration tools such as Google Docs and Smartsheet

Why [Employer hidden]?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As a Distribution Account Manager, you'll be a key representative of [Employer hidden], embodying our values and delivering excellence every step of the way. Here's what sets you apart:

  • Brand Ambassador: You represent [Employer hidden] with professionalism, warmth, and purpose—bringing a human touch to everything you do.
  • Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
  • Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
  • Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
  • Time-Smart: You know how to prioritise and deliver on time—every time.
  • Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalate.
  • Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
  • Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
  • Discreet & Reliable: Trusted with confidential information and always act with integrity.
  • Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
  • Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
  • Detail-Driven: You care about accuracy—nothing slips through the cracks.
  • Culturally Aware: You bring inclusivity and empathy to your global interactions.
  • Positive & Proactive: A team player who’s motivated to make a meaningful impact.
  • Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.

Qualifications/Experience

  • Experience with workflows and escalation processes
  • Strong customer service experience
  • Experience working on multiple projects with deadlines
  • Experience in working in a fast-paced environment with ever changing demand

Benefits

  • Access to EOT(Employee Ownership Trust) tax-free bonus
  • 25 days' Annual Leave
  • Enhanced Parental Leave
  • Enhanced Sick Leave
  • Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
  • Birthday or work anniversary day off on us
  • Cinema perks, including access to premieres and special screenings
  • Rental Housing Deposit Support
  • Access to hybrid and remote working arrangements
  • Volunteering Day off
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