Swiss German Customer Service Representative

Job Details

Job Title: Swiss German Customer Service Representative – (Hybrid, mostly remote)

Languages: [German](/jobs/?language=german)

Location: Cambridge, [United Kingdom](/jobs/?country=united-kingdom)

Industry / Sectors: [Customer Service](/jobs/?industry=customer-service) : [Customer Service, Call Centre](/jobs/?sector=customer-service-call-centre)

Employment Type: Full time

Salary: £27,350

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Job Description

Swiss German Customer Service Representative – (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Salary: £27,350 per year

Client Profile:

[Employer hidden — view at passion-project.co.uk] is proud to announce, we are searching for a Swiss German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• Managing email queries
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position, will have the following competences:

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self-motivated, with a ‘can do’ attitude
• Attention to detail with high level of communication skills is essential
• German Fluent speaker
• Computer literacy
• A passion to deliver the highest quality for our client’s customers

Shift pattern:

- E Shift + Saturday (37.5 hours per week):

- Monday, Tuesday, Wednesday, Friday, Saturday (11:45 – 20:00)

- Additional benefits:

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers

Apply Now

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