Sales Administrator

JOB DESCRIPTION: SALES ADMINISTRATOR

Job description updated: July 2025 Reporting to: Sales Admin and Events Manager

Responsibilities to [Employer hidden — view at passion-project.co.uk]:

• Attending courses or training where recommended
• Support other departments within the company
• To be self-motivated and work with minimal supervision
• Highly organised
• Good interpersonal and communication skills
• Flexible attitude
• Presentable
• Knowledge of [Employer hidden] Employment Handbook and Company policies

Specific Sales Administrator duties: The Sales Administrator reports to the Sales Admin and Events Manager and is responsible for over-seeing all [Employer hidden]’s customer order processing and shipping in-line with shipping regulations both into and out from the UK to customers worldwide.

Admin/Sales Duties:

• Compile and send Quotes, Pro-forma Invoices, Order Acknowledgements and Invoices via SAP
• Inputting data on google docs or other [Employer hidden] systems regards customer orders, customer invoices, shipping details, customer RMA returns.
• Inputting data on Purchasing database
• Keep Procedures up-to-date
• Understanding [Employer hidden] price lists
• Complete EUR1/CoO certificate applications
• Help answer enquiries from customers, shippers, suppliers, etc
• Raise RMA’s UK, Europe and WW
• Ensuring that there are adequate supplies of all packaging materials in the packing room
• Keep Sales Admin and Events Manager informed of any issues that impact any orders being processed and completed

Goods In/Out:

• Prepare and create despatch documents
• Package the units for dispatch
• Covered in duties above
• Follow procedure for shipping units with EUR1 certificates.
• Certificates of Origin are actioned as and when required.
• Understand regulations involving movement of batteries
• Book collections for shipments using appropriate shipping agent
• Give clearance details to customs for goods in
• Help receive and sign for goods in, ensuring goods and paperwork are delivered to correct department.

Employment:

• Office based role
• Competitive salary, discretionary bonus scheme and pension scheme
• Opportunities to travel to industry tradeshows, conferences and events where appropriate
• 25 days annual leave plus bank holidays
• Death in Service scheme – 4 x salary
• On site Gym
• Cycle to work scheme
• On-site staff parking with free to use EV charging points
• Medical, dental and optical healthcare scheme
• This role is a learning-focused role. Ongoing training and support will be provided

Department: Admin

Job Type: Full Time

Job Location: Thatcham | UK

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